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What is SAP Service Cloud?

SAP Service Cloud is a comprehensive customer service solution that supports great omnichannel customer experiences and contact centre efficiency.

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See how customers are succeeding with SAP Service Cloud

Frequently Asked Questions

Resource Center

Rolls Royce Power Systems AG

Learn how an engine manufacturer increased customer loyalty and tapped into new business opportunities by aligning sales and service.

Check out how DuluxGroup’s B&D Group used intelligent technologies to automate service processes and accelerate resolutions.

Butterfly Marketing

Discover how this supplier of home appliances and consumer electronics digitalised service operations to provide consistent, omnichannel customer experiences.

Learn how Piller Blowers & Compressors improved service, lowered administrative costs, and reduced customer machine downtime.

Find out how this multinational media services provider improved customer experiences by streamlining customer-oriented processes.

Productos Metalúrgicos

Hear how a leading distributor of hardware and vehicle parts deployed SAP solutions to improve customer and employee experiences.

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Learn how GERBHARDT Group built a connected, intelligent enterprise to help clients meet demand for faster and more flexible services.

Woman looking at sales data and analysis on a touch screen monitor

Transform sales and service for better outcomes

Learn how the latest innovations in SAP Sales Cloud and SAP Service Cloud can help you gain a competitive edge.

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Customer service agent

Empower your service teams to deliver great customer experiences

Discover how intelligent technologies help customer service organisations build customer loyalty and drive business growth.

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Businesswoman in meeting

Break down silos to deliver customer value and fuel growth

Learn how connecting sales and service drives customer loyalty, retention, and revenue in this Webcast with guest IDC.

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Increase customer loyalty with service CRM

Learn how AI-driven, real-time customer insight improves customer experience.

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Reimagine sales and service with guest Forrester

Transform your sales and service capabilities as you look ahead to the future.

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Turn customer service into an amazing experience

Improve customer satisfaction, boost net promoter scores, and reduce operational costs by applying expert insights from IDC.

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Create perfect service moments that build loyalty

Discover how SAP Service Cloud and Experience Management solutions from SAP help you win customers by creating perfect service moments.

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Discover the economic impact of SAP Service Cloud

Learn about the quantifiable benefits of SAP Service Cloud when combined with SAP Sales Cloud in this Forrester Consulting study.

Explore the sales and service imperative

See how bringing sales and service together can improve customer service in this IDC infographic.

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Align sales and service to deliver customer value

Learn how breaking down silos can improve customer experience and fuel business growth in this IDC white paper.

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Unlock the power of sales and service

Discover how you can boost customer retention and accelerate growth by connecting sales and service on a unified platform.

Read the solution brief

Create the right service moments

Find out how SAP Service Cloud solutions provide true omnichannel support to build customer loyalty.

Read the solution brief

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Drive customer loyalty for utilities

Get practical step-by-step guidance for delivering outstanding omnichannel customer service experiences for utilities customers.

Read the IDC report

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