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What is SAP Service Cloud?

Empower your service teams to boost customer satisfaction and increase process efficiencies with omnichannel support, a 360-degree view of customers, and intelligent ticketing.

Learn more about what SAP Service Cloud is

See how customers are succeeding with SAP Service Cloud

Frequently Asked Questions

How can SAP Service Cloud help improve customer service?

Does SAP Service Cloud support social media?

Does SAP Service Cloud support agents working at home?

How can I leverage SAP Service Cloud with SAP Commerce Cloud?

Does SAP Service Cloud support field service?

Does SAP Service Cloud support the Internet of Things, artificial intelligence, or machine learning?

Resource Center

Rolls Royce Power Systems AG

Learn how an engine manufacturer increased customer loyalty and tapped into new business opportunities by aligning sales and service.

Check out how DuluxGroup’s B&D Group used intelligent technologies to automate service processes and accelerate resolutions.

Butterfly Marketing

Discover how this supplier of home appliances and consumer electronics digitalised service operations to provide consistent, omnichannel customer experiences.

Learn how Piller Blowers & Compressors improved service, lowered administrative costs, and reduced customer machine downtime.

Find out how this multinational media services provider improved customer experiences by streamlining customer-oriented processes.

Productos Metalúrgicos

Hear how a leading distributor of hardware and vehicle parts deployed SAP solutions to improve customer and employee experiences.

Watch the video

Learn how GERBHARDT Group built a connected, intelligent enterprise to help clients meet demand for faster and more flexible services.

Woman looking at sales data and analysis on a touch screen monitor

Transform sales and service for better outcomes

Learn how the latest innovations in SAP Sales Cloud and SAP Service Cloud can help you gain a competitive edge.

Watch the webinar

Customer service agent

Empower your service teams to deliver great customer experiences

Discover how intelligent technologies help customer service organisations build customer loyalty and drive business growth.

Watch the video

Businesswoman in meeting

Break down silos to deliver customer value and fuel growth

Learn how connecting sales and service drives customer loyalty, retention, and revenue in this Webcast with guest IDC.

Watch the Webcast

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Increase customer loyalty with service CRM

Learn how AI-driven, real-time customer insight improves customer experience.

A photo of a woman accessing a webinar from SAP featuring guest Forrester on laptop

Reimagine sales and service with guest Forrester

Transform your sales and service capabilities as you look ahead to the future.

Watch the webinar

Turn customer service into an amazing experience

Improve customer satisfaction, boost net promoter scores, and reduce operational costs by applying expert insights from IDC.

Watch the webinar

Create perfect service moments that build loyalty

Discover how SAP Service Cloud and Experience Management solutions from SAP help you win customers by creating perfect service moments.

Watch the webinar

Explore the sales and service imperative

See how bringing sales and service together can improve customer service in this IDC infographic.

Read the infographic

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Align sales and service to deliver customer value

Learn how breaking down silos can improve customer experience and fuel business growth in this IDC white paper.

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Unlock the power of sales and service

Discover how you can boost customer retention and accelerate growth by connecting sales and service on a unified platform.

Read the solution brief

Create the right service moments

Find out how SAP Service Cloud solutions provide true omnichannel support to build customer loyalty.

Read the solution brief

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Drive customer loyalty for utilities

Get practical step-by-step guidance for delivering outstanding omnichannel customer service experiences for utilities customers.

Read the IDC report

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