Generate summary based on previous activities for a piece of equipment.

Equipment insights allows you to generate a summary based on previous performed activities for a piece of equipment. The purpose of the summary is to provide the technician with information about the piece of equipment, for example, used spare parts, the duration of the activity, performed checklists and their results. It provides dispatchers with intelligent service recommendations at an asset level by identifying patterns and trends based on equipment history and performance data.

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Overview

Realistic Activity Duration Estimates

Increase technician productivity by having realistic activity duration estimates when creating service calls and activities

Technician Self-Diagnostic Support

Help technician in faster service issue resolution with self diagnostic capabilities by streamlining the resolution process through the swift identification of equipment issues

Equipment Issue & Technician Matching

Help dispatchers to better identify the issue with the equipment and pick the best service worker for the job

Field Service Productivity

65% improvement in Field Service FTE productivity

First-Time Resolution Increase

5% increase in first-time resolution rate

Details

Solution type

AI Feature

Compatibility

Works with

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SAP Field Service Management

Plans and pricing

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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.

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