The Intelligent Enterprise

Building an Intelligent Enterprise strategy

An Intelligent Enterprise connects experiences and operations using experience management (XM) solutions, a business technology platform, and a suite of applications.

Experience

Combine O-data from operations with X-data from experiences to understand how people feel about your products, services, and brand – and why. Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand experiences.

Intelligence

Accelerate digital transformation with our business technology platform. Harness intelligent technologies like AI, machine learning, the Internet of Things (IoT), and advanced analytics. Build new applications – and unlock the full power of your data with the SAP HANA in-memory database.

Operations

Automate your operations and embed intelligence into every process – from customer-facing activities to HR, finance, manufacturing, supply chain, and procurement. Our integration-ready, intelligent suite of applications can help you increase speed and flexibility in all areas of your business.

The Intelligent Enterprise powers best-run businesses

The Interconnectors: A New Mindset for Value Creation

Adapting to today's economy requires a new mindset: a focus on interconnecting business operations and the experiences of a vast group of stakeholders. Read our full survey report on the value of an interconnector mindset.

Download the research report

XM platform at work

Find out how Chile’s largest telecom provider, Entel, is using our experience management solutions to assess and improve customer journeys in real time.

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Experience matters

Eighty percent of CEOs believe their company offers a superior experience, but only 8% of customers agree. running as an Intelligent Enterprise strategy can help you.

Read the New Economy article

Deliver value across your business

Achieve the best possible results, unlock new sources of growth, and lead in your industry.

Customer Experience

Deliver engaging, trusted customer experiences

You know your company inside and out, but how well do you know your customers? For your business to thrive, you need to gain a deep understanding of your customers to deliver optimal experiences. If you don’t, another company will.

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Human Resources

Keep your workforce engaged and improve organisational agility

Organisations that deliver great employee experiences achieve better business results and outperform the competition, while those that don't can have low morale, poor communication, employee attrition, and barriers to innovation.

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Finance

Increase efficiency and provide the insight to adapt to challenges

While trust and financial stability are critical to your success, your finance organisation must be able to quickly launch new business models, standardise processes, foster trust, and scale without adding complexity to stay ahead of the curve.

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Supply Chain

Deliver the products and services your customers need

A great customer experience doesn’t start by chance and end with a purchase decision. To survive and thrive in any economy, you must anticipate, understand, fulfill, and exceed customer desires in real time to deliver an exceptional experience.

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Spend Management

Control every source and category of spend

The accelerating pace of business in the digital age makes it critical to adapt and respond to changes in the marketplace, which can be accomplished with effective collaboration across the organisation and the right spend management tools.

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Technology

Make confident decisions and drive continuous innovation

Businesses that stimulate innovation by adopting advanced technologies and making data-driven decisions are positioned to compete – and destined to succeed – in the experience economy.

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Becoming an Intelligent Enterprise: Customer perspectives on transformation

Engaging and empowering the total workforce

Hear how American Airlines is planning to use connected data and intelligent technologies like AI to unlock the full potential of its greatest asset – its people.

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Serving up smart and profitable growth

Hear how MOD Pizza, a restaurant chain with 3,500 employees, is gaining real-time visibility into financials and resources – and supporting rapid growth.

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The future of personalised footwear at adidas

Follow adidas’ planned process for creating personalised, best-fit athletic footwear. Discover how they will design, manufacture, and deliver to individual customer demand – quickly and cost-effectively.

Achieving growth by becoming an intelligent enterprise

Find out how Cirque du Soleil is growing its business by delivering an end-to-end product and maximising the customer experience.

Three ways to get started

Intelligent Technologies Packages

To augment the capabilities already embedded in SAP flagship applications, we offer two intelligent technologies packages: Silver and Gold. These packages are currently available for SAP S/4HANA, SAP C/4HANA, and SAP SuccessFactors, with more to follow.

SAP Guided Outcomes

SAP Guided Outcomes draw on capabilities and products from multiple lines of business to help you achieve a defined outcome. These goal-oriented packages break down data silos, leverage intelligent technologies, and address complete, end-to-end processes.

Get started with guided outcomes

Open Innovation

With Open Innovation, you can build next-generation solutions that address a unique need. Co-innovate with our services team or our partners – and find the best ways for your business to use technologies like machine learning, AI, IoT, analytics, and blockchain.

Want to learn more?

Industry Insights Podcast Series

The Coronavirus had an impact on industries worldwide. Tune in to the podcast series to learn how industries are adapting and evolving by running as an Intelligent Enterprise.