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The Intelligent Enterprise

Intelligent Enterprises use the latest technologies to turn insight into action across the business – in real time. As a result, they accelerate data-driven disruption and process automation, launch new business models, deliver exceptional experiences, and more.

The Intelligent Enterprise Webcast Series

Watch a series of on-demand Webcasts to learn how you can become an Intelligent Enterprise.

Explore the series

Building an Intelligent Enterprise strategy

An Intelligent Enterprise connects experiences and operations using experience management (XM) solutions, a business technology platform, and a suite of applications.

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Intelligent Enterprises connect experiences and operations

They collect real-time insights to improve experiences and operations company-wide using a business technology platform that senses, automates, predicts and responds.

Intelligent Enterprises use X and O data to guide business decisions

By seamlessly integrating experience (X) data with operational (O) data, Intelligent Enterprises are able to continuously optimise and improve, breaking down silos, transforming operations, and thriving in the experience economy.

Intelligent Enterprises turn insight into action to win in the experience economy

As they evolve, Intelligent Enterprises can transform every type of experience, automate every type of process, and stay on the cutting edge of technology to lead in their industry
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Experience

Combine O-data from operations with X-data from experiences to understand how people feel about your products, services, and brand – and why. Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand experiences.

Intelligence

Accelerate digital transformation with our business technology platform. Harness intelligent technologies like AI, machine learning, the Internet of Things (IoT), and advanced analytics. Build new applications – and unlock the full power of your data with the SAP HANA in-memory database. 

Operations

Automate your operations and embed intelligence into every process – from customer-facing activities to HR, finance, manufacturing, supply chain, and procurement. Our integration-ready, intelligent suite of applications can help you increase speed and flexibility in all areas of your business.

The Intelligent Enterprise powers the experience economy

Why experience matters

Experience is the #1 differentiator in business today. See what a dozen thought leaders and influencers had to say about the experience economy and experience management.

Bridging the experience gap

Eighty percent of CEOs believe their company offers a superior experience, but only 8% of customers agree. Find out how an Intelligent Enterprise strategy can help you bridge the experience gap.

XM platform at work

Find out how Chile’s largest telecom provider, Entel, is using our experience management solutions to assess and improve customer journeys in real time.  

Deliver value across your business

Unlock new sources of growth, close the experience gap, and lead in your industry.

  • Accelerate data-driven disruption company-wide
  • Deliver customer experiences that build loyalty and growth
  • Launch new business models with speed and flexibility
  • Deliver product experiences that drive demand
  • Control every source and category of spend
  • Deliver a workforce experience that increases engagement and performance

Get the facts

48 %

of machine learning early adopters cite increased profitability as the top benefit.

527 %

improvement in customer profit margin year-over-year for companies with a best-in-class customer experience.

202 %

better business performance than peers when companies have engaged employees.

Becoming an Intelligent Enterprise: Customer perspectives on transformation

The future of personalised footwear at adidas

Follow adidas’ planned process for creating personalised, best-fit athletic footwear. Discover how they will design, manufacture, and deliver to individual customer demand – quickly and cost-effectively.

Delivering custom experiences at Heliotron

See how Heliotron – a family-run candle business with global reach – is creating personalised experiences at every touch point, using intelligent technologies, and fulfilling custom product orders in hours, not days.

Engaging and empowering the total workforce

Hear how American Airlines is planning to use connected data and intelligent technologies like AI to unlock the full potential of its greatest asset – its people.

Serving up smart and profitable growth

Hear how MOD Pizza, a restaurant chain with 3,500 employees, is gaining real-time visibility into financials and resources – and supporting rapid growth.

Transforming the supply chain with AI

Learn about Microsoft’s plans for using AI and machine learning to proactively manage its supply chain, improve predictive maintenance, and reduce costs.

Three ways to get started

Intelligent Technologies Packages

To augment the capabilities already embedded in SAP flagship applications, we offer two intelligent technologies packages: Silver and Gold. These packages are currently available for SAP S/4HANA, SAP C/4HANA, and SAP SuccessFactors, with more to follow.

SAP Guided Outcomes

SAP Guided Outcomes draw on capabilities and products from multiple lines of business to help you achieve a defined outcome. These goal-oriented packages break down data silos, leverage intelligent technologies, and address complete, end-to-end processes.

Open Innovation

With Open Innovation, you can build next-generation solutions that address a unique need. Co-innovate with our services team or our partners – and find the best ways for your business to use technologies like machine learning, AI, IoT, analytics, and blockchain.

Contact us today

Chat Now Chat Offline
Get live help and chat with an SAP representative.
Contact Us
E-mail us with comments, questions or feedback.

Want to learn more?

The Intelligent Enterprise: The next frontier

Tune into this webcast series to learn how Intelligent Enterprises can design and deliver to demand, drive engagement, automate, innovate – and so much more.

Replay the best sessions from SAPPHIRE NOW

Replay the most popular sessions from SAPPHIRE NOW 2019 – and see how you can use the latest technologies to turn today’s problems into tomorrow’s wins.

Why SAP?

With over 47 years’ experience and expertise in 25 industries, SAP is in a unique position to help businesses transform into Intelligent Enterprises.

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