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The Intelligent Enterprise

Human thinking

The Intelligent Enterprise: The next frontier

Discover how to design, manufacture, and deliver products customers demand, enable your total workforce, and drive new growth via automation and innovation.

Explore the Webcast series today

What is an Intelligent Enterprise?

The Intelligent Enterprise is a strategy that allows you to rapidly transform data into insight – feeding process automation, innovation, and optimal experiences.


 

 
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Close the experience gap

Listen to real-time sentiment and combine it with operational data to understand how to improve customer, employee, product, and brand experiences. Act strategically to connect with customers on a deeper level.

Unlock new sources of growth

Embed intelligence across your processes, anticipate customer needs, and rapidly design, manufacture, and deliver to demand. Create new business models, products and services to delight customers – and engage your total workforce to fuel new growth.

Set the pace for your industry

Innovate with technologies like AI, machine learning, blockchain, and the Internet of Things to lead your industry and define its future. Automate processes, predict outcomes, and reach new levels of efficiency and agility.

Customers stories: The journey to the Intelligent Enterprise

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The future of personalised footwear at adidas

Follow adidas’ planned process for creating personalised, best-fit athletic footwear. Discover how they will design, manufacture, and deliver to individual customer demand – quickly and cost-effectively.

Delivering custom experiences at Heliotron

See how Heliotron – a family-run candle business with global reach – is creating personalised experiences at every touch point, using intelligent technologies, and fulfilling custom product orders in hours, not days.

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Engaging and empowering the total workforce

Hear how American Airlines is planning to use connected data and intelligent technologies like AI to unlock the full potential of its greatest asset – its people.

Serving up smart and profitable growth

Find out how MOD Pizza, a casual chain of restaurants with 3,500 employees, is gaining real-time visibility into financials and resources – and supporting rapid growth.

Transforming the supply chain with AI

Learn about Microsoft’s plans for using AI and machine learning to proactively manage its supply chain, improve predictive maintenance, and reduce costs. 

Get the facts

48%

of machine learning early adopters cite increased profitability as the top benefit.

Economist Intelligence Unit and SAP

527%

improvement in customer profit margin year-over-year for companies with a best-in-class customer experience.

SAP Center for Business Insight 2017 calculation based on “CEM Executive’s Agenda 2016: Aligning the Business Around the Customer,” Aberdeen Group

202%

better business performance than peers when companies have engaged employees.

“The Importance of Employee Engagement,” Dale Carnegie Training

The Intelligent Enterprise in the Experience Economy

With the rise of smartphones and social media, it’s never been easier for customers and employees to evaluate which companies provide great experiences, and which ones don’t.


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In the experience economy, consumers chose to switch brands because of a poor experience. Organisations that focus on employee experience and engagement have lower turnover than the average company – and generate more revenue.

To stay ahead, organisations must continuously improve customer, product, employee and brand experiences. Key to success is an intelligent suite of core applications, experience management solutions, and a digital platform.

 

 

 
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Intelligent Suite

Our Intelligent Suite includes applications for managing Digital Core and ERP, Customer Experience, Manufacturing and Supply Chain, HR, and Network and Spend Management. The applications are integration-ready with intelligence embedded, and offer a consistent and intuitive UX.

Experience Management

Understand how customers and employees are feeling about your products, services, and brand, and why. Combine O-data from processes with X-data – the thoughts and emotions of the people involved – to anticipate needs, predict actions, and identify opportunities to augment experiences.

Digital Platform

Innovate with intelligent technologies like AI, machine learning, blockchain, analytics, and the IoT on SAP Cloud Platform. Build, integrate, and extend new applications – and harness the full power of your data in real time with the SAP HANA in-memory database.

Three ways to get started

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Illustration representing embedded intelligence

Embedded Intelligence

“Embedded intelligence” capabilities are delivered in the latest releases of SAP flagship applications. To augment these capabilities, we offer two intelligent technologies packages: Silver and Gold. These packages are currently available for SAP S/4HANA, SAP C/4HANA, and SAP SuccessFactors, with more to follow.

  • Silver: Includes robotic process automation (RPA), conversational AI, and machine learning
  • Gold: Includes everything in Silver plus SAP Analytics Cloud for BI
Business workflow

Guided Outcomes

Guided Outcomes bundle SAP products that are frequently used together to deliver compelling business value. They have undergone extensive technical validation and come with best practice recommendations for deployment. Outcome categories include: 

  • Cost optimisation
  • Revenue growth
  • Customer experience
  • Total workforce management
  • Product and service excellence
Three lightbulbs

Open Innovation

With Open Innovation, you can build new, next-generation solutions that address your unique business needs. Co-innovate with our services team or our partners – and find the best ways to harness technologies such as:

  • Artificial intelligence
  • Machine learning
  • Internet of Things (IoT)
  • Advanced analytics
  • Blockchain

Want to learn more?

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The Intelligent Enterprise: The next frontier

Tune into this webcast series to learn how Intelligent Enterprises can design and deliver to demand, drive engagement, automate, innovate – and so much more.

Replay the best sessions from SAPPHIRE NOW

Replay the most popular sessions from SAPPHIRE NOW 2019 – and see how you can use the latest technologies to turn today’s problems into tomorrow’s wins.

Why SAP?

With over 47 years’ experience and expertise in 25 industries, SAP is in a unique position to help businesses transform into Intelligent Enterprises.


Contact us today

Chat Now Chat Offline
Get live help and chat with an SAP representative.
Contact Us
E-mail us with comments, questions or feedback.
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