The Intelligent Enterprise
Technology is key to successes in the Experience Economy
With the rise of smartphones and social media, it’s never been easier for customers and employees to evaluate which companies provide great experiences, and which ones don’t.
Bridging the experience gap
In the experience economy, consumers chose to switch brands because of a poor experience. Organisations that focus on employee experience and engagement have lower turnover than the average company – and generate more revenue.
To stay ahead, organisations must continuously improve customer, product, employee and brand experiences, yet many businesses are out of touch with how their customers and employees actually feel and what they expect. Technology can help identify and improve these experiences.
Customers stories: The journey to the Intelligent Enterprise
The future of personalised footwear at adidas
Follow adidas’ planned process for creating personalised, best-fit athletic footwear. Discover how they will design, manufacture, and deliver to individual customer demand – quickly and cost-effectively.
Delivering custom experiences at Heliotron
See how Heliotron – a family-run candle business with global reach – is creating personalised experiences at every touch point, using intelligent technologies, and fulfilling custom product orders in hours, not days.
Engaging and empowering the total workforce
Hear how American Airlines is planning to use connected data and intelligent technologies like AI to unlock the full potential of its greatest asset – its people.
Serving up smart and profitable growth
Find out how MOD Pizza, a casual chain of restaurants with 3,500 employees, is gaining real-time visibility into financials and resources – and supporting rapid growth.
Transforming the supply chain with AI
Learn about Microsoft’s plans for using AI and machine learning to proactively manage its supply chain, improve predictive maintenance, and reduce costs.
Get the facts
48%
Economist Intelligence Unit and SAP
527%
SAP Center for Business Insight 2017 calculation based on “CEM Executive’s Agenda 2016: Aligning the Business Around the Customer,” Aberdeen Group
202%
“The Importance of Employee Engagement,” Dale Carnegie Training
Solutions for the Intelligent Enterprise
Key to success in the experience economy is an intelligent suite of core applications, experience management solutions, and a secure digital platform that unites experience (X) and operational (O) data and processes.
Intelligent Suite
Our Intelligent Suite includes applications for managing Digital Core and ERP, Customer Experience, Manufacturing and Supply Chain, HR, and Network and Spend Management. The applications are integration-ready with intelligence embedded, and offer a consistent and intuitive UX.
Experience Management
Understand how customers and employees are feeling about your products, services, and brand, and why. Combine O-data from processes with X-data – the thoughts and emotions of the people involved – to anticipate needs, predict actions, and identify opportunities to augment experiences.
Digital Platform
Innovate with intelligent technologies like AI, machine learning, blockchain, analytics, and the IoT on SAP Cloud Platform. Build, integrate, and extend new applications – and harness the full power of your data in real time with the SAP HANA in-memory database.
Three ways to get started
Embedded Intelligence
“Embedded intelligence” capabilities are delivered in the latest releases of SAP flagship applications. To augment these capabilities, we offer two intelligent technologies packages: Silver and Gold. These packages are currently available for SAP S/4HANA, SAP C/4HANA, and SAP SuccessFactors, with more to follow.
- Silver: Includes robotic process automation (RPA), conversational AI, and machine learning
- Gold: Includes everything in Silver plus SAP Analytics Cloud for BI
Guided Outcomes
Guided Outcomes bundle SAP products that are frequently used together to deliver compelling business value. They have undergone extensive technical validation and come with best practice recommendations for deployment. Outcome categories include:
- Cost optimisation
- Revenue growth
- Customer experience
- Total workforce management
- Product and service excellence
Open Innovation
With Open Innovation, you can build new, next-generation solutions that address your unique business needs. Co-innovate with our services team or our partners – and find the best ways to harness technologies such as:
- Artificial intelligence
- Machine learning
- Internet of Things (IoT)
- Advanced analytics
- Blockchain
Want to learn more?
The Intelligent Enterprise: The next frontier
Tune into this webcast series to learn how Intelligent Enterprises can design and deliver to demand, drive engagement, automate, innovate – and so much more.
Replay the best sessions from SAPPHIRE NOW
Replay the most popular sessions from SAPPHIRE NOW 2019 – and see how you can use the latest technologies to turn today’s problems into tomorrow’s wins.
Contact us today