Track and tackle business issues in real time
Preview problems and monitor the customer business process running smoothly in real time and respond quickly if issues arise. Any company that uses SAP Commerce Solution that needs to anticipate issues with previous alerts, reports and dashboard customizing according to their needs.
Overview
Proactive and Preventive management
Ensure seamless operations with Digiu Digital's predictive monitoring. Identify and address potential issues proactively, reducing downtime and enhancing customer satisfaction. Gain real-time insights for a superior customer journey and efficient process optimization.
Enhance operational efficiency
Maximize productivity with E2E process monitoring. Detect and resolve issues swiftly to ensure uninterrupted business operations. Achieve better performance and seamless workflows with comprehensive oversight.
Enable swift issue resolution
Alerts monitor e-commerce performance, enabling swift, real-time decision-making. Early issue detection ensures efficient operations and prevents customer complaints. This proactive approach minimizes disruptions and enhances overall operational efficiency, maintaining a seamless and satisfying customer experience.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Consumer Products, Industrial Manufacturing, High Tech, Healthcare
Compatibility
Works with
SAP Commerce Cloud
Features
Create custom alerts
The costumer can create a custom alert to monitor and consult on specific issues, keeping it active. When a problem arises, the alert will notify you promptly, enabling swift, real-time decision-making.
Design custom dashboards
Create a custom dashboard to monitor your key metrics, providing real-time insights for swift decision-making. This proactive tool enhances operational efficiency and ensures visibility for the costumer.
Generate tailored reports
Generate custom reports tailored to your specific needs, offering detailed analytics and actionable insights. These reports help you identify trends and make informed decisions, boosting overall performance and customer satisfaction.
Plans and pricing
Standard Edition 2025
Predictive monitoring with alerts and reports for efficient management, early decisions, minimized tickets, E2E process efficiency, and quality assurance while preventing complaints.
Real-time customer experience monitoring with predictive alerts, detailed reports, and proactive issue resolution to enhance satisfaction.
- Minimum contract 6 months
Predictive monitoring with alerts and reports for efficient management, early decisions, minimized tickets, E2E process efficiency, and quality assurance while preventing complaints.
Real-time customer experience monitoring with predictive alerts, detailed reports, and proactive issue resolution to enhance satisfaction.
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Commerce |
| Industry | Cross-Industry, Consumer Products, Industrial Manufacturing, High Tech, Healthcare |
| Works with |
SAP Commerce Cloud |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode). |
| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured against software vulnerabilities This product has been secured against common software vulnerabilities, such as operating system, SQL injection, memory corruption, and information leak vulnerabilities. |
| Compliance |
Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers. |
Resources
Monitor your Business Processes in Real Time
LinkedIn CX Monitoring
Publisher
DIGIU CONSULTING, SL
Digiu Digital, with a decade of expertise, drives digital transformation for industry leaders like Samsung and AENA. Our SAP-powered CX, AMS support, and commerce solutions enhance engagement and streamline operations. Trusted in 15+ countries with 500+ successful projects.
