Take Full Control: Customize, Integrate, and Innovate with Open API
DaVinci supports integration, feature expansion, and automation with an open API for custom configurations. Use in-house resources or expert services to adapt the platform to your needs, improve efficiency, and maintain control over your data.
Overview
Improve agent productivity
Streamline your contact center operations by integrating all your technology into a single channel. Handle voice, SMS, chat, and more from one interface, reducing the time spent switching between systems. This efficiency leads to faster response times, higher productivity, and improved customer satisfaction.
Customize the solution and personalize experiences
Tailor the solution to fit your business needs with an open API and flexible toolkit. Whether leveraging pre-built functionalities or developing custom features, you have the power to shape the technology around your use cases.
Scale for increasing demands
As your business grows, the technology scales seamlessly—supporting more agents, new channels, and high performance. This scalability ensures that you can continue to deliver high-quality service as you expand, maintaining efficiency and customer satisfaction.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Industrial Manufacturing, Banking, Healthcare, Travel and Transportation
Compatibility
Works with
SAP Sales Cloud
Features
Improve call handling with key CTI features
Deploy out-of-the-box CTI features with a simple, streamlined setup. Capabilities like screen pops, call routing, and telephony controls help agents manage interactions more efficiently.
Gain insight through real-time transcription
Real-time transcription instantaneously converts spoken words into text during live conversations, offering agents and managers immediate access to conversation records. This capability shifts customer service from reactive to proactive, enabling faster responses and informed decision-making.
Streamline interactions with an omnichannel interface
Omnichannel functionality turns business objects (calls, emails, chat, SMS, text, leads, etc.) into work items that can be assigned to agents queues to create a truly blended agent experience.
Plans and pricing
Toolkit Custom Edition
For organizations with advanced integration needs, hybrid environments, or custom AI deployment goals.
Fully customizable access to multiple CRM, telephony, and AI integrations.
Ideal for hybrid teams, migration projects, and selective user feature access.
Mix and match apps to align with complex workflows and tech stacks.
Price upon requestFor organizations with advanced integration needs, hybrid environments, or custom AI deployment goals.
Fully customizable access to multiple CRM, telephony, and AI integrations.
Ideal for hybrid teams, migration projects, and selective user feature access.
Mix and match apps to align with complex workflows and tech stacks.
Toolkit Agent Bundle
Connects your core systems and equips agents with essential CTI tools, all within a unified interface.
Integrates one CRM and one telephony platform of your choice.
Includes key CTI capabilities: click-to-call, screen pop, and call controls.
Vendor-agnostic architecture for flexibility and scalability.
Built-in security, identity management, and deployment tools for full data control.
Includes 1 User Price unavailable in this region- Minimum contract 1 year
Connects your core systems and equips agents with essential CTI tools, all within a unified interface.
Integrates one CRM and one telephony platform of your choice.
Includes key CTI capabilities: click-to-call, screen pop, and call controls.
Vendor-agnostic architecture for flexibility and scalability.
Built-in security, identity management, and deployment tools for full data control.
Includes 1 User
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Sales |
| Industry | Cross-Industry, Industrial Manufacturing, Banking, Healthcare, Travel and Transportation |
| Works with |
SAP Sales Cloud |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Datasheet: AMC Technology's DaVinci for SAP
Customer Story: CAA Club Group Enhances Member Experience with DaVinci
Video: DaVinci Toolkit Overview
Datasheet: AMC Technology's Professional Services
Publisher
AMC Technology, L.L.C.
Founded in 1995, AMC has led the way in implementing complex integrations for some of the world’s most demanding contact centers. Over the years, we repeatedly encountered the same challenges: pre-built solutions that couldn't adapt to unique business needs and custom solutions that, while powerful, were costly and difficult to maintain. Recognizing the need for something different, we set out to bridge the gap between rigid, one-size-fits-all tools and expensive, high-maintenance custom builds. Drawing on our extensive expertise and hundreds of successful implementations, we developed DaVinci—a platform designed to offer the adaptability of a custom solution with the ease of deployment of a pre-built one, making integration seamless, flexible, and future-proof.
