Skip to Content
An industrial manufacturing worker operating a robotic arm on the plant floor

Drive profitability by becoming an agile B2B company

By embracing an agile customer experience (CX), you can keep up with shifts in buyer behaviour and business conditions.

Global Manufacturing Predictions

By focusing on the customer experience, you can future-proof your industrial
manufacturing business. 



flexible service products

65% of Forbes Global 2000 (G2000) OEMs will offer flexible service products by the end of 2023.*



digital commerce investment

50% of industrial manufacturers will have invested in B2B digital commerce by 2024, improving sales and marketing effectiveness.*



adoption of API-led strategies

50% of G2000 manufacturers will adopt an API-led integration strategy by 2023, improving agility and visibility across organisations.*

Capitalise on industrial manufacturing experiences

Consistent and transparent experiences during every phase of your customer engagement drive revenue and growth.

Maximise revenue potential across business models

Explore why putting customers at the centre of your business helps boost revenue and profitability.

See how e-commerce acceleration has changed business

Find out why B2B customers are looking to aggregate purchasing and streamline processes, and how they’re creating better buying experiences to drive growth.

Gain commerce insights on industrial manufacturing

Learn about the accelerated growth in gross merchandise value driven by the SAP Commerce Cloud solution.

Grow your industrial manufacturing business with SAP Customer Experience

Build trusted customer and partner relationships

Accelerate time to market, simplify identity lifecycle management, and protect against business risks with SAP Customer Identity Access Management.

Deliver great sales experiences

Understand your customers better to improve sales engagements and build relationships that last with SAP Sales Cloud.

Exceed customer service expectations

Increase customer loyalty and drive business growth by providing reliable, personalised omnichannel service with SAP Service Cloud.

Find more industrial manufacturing solutions

Learn more about industry trends, challenges, and opportunities, and explore our full range of SAP solutions to meet all your business needs.

* Source: IDC FutureScape: Worldwide Manufacturing 2022 Predictions

Back to top