Service Solutions from SAP
Provide great service experiences through your contact centre and in the field.
Deliver fast, personalised customer service
Enable contact centre agents to provide fast, accurate answers and quick resolutions.
Provide speedy and reliable field service
Fix customer issues quickly on the first visit with a comprehensive field service management solution.
SAP Service Cloud Resource Center
Hear how a global provider of integrated solutions for packaging and processing transformed its field service.
Learn how a manufacturer of environmental simulation systems streamlined manual field service processes.
Learn how an engine manufacturer increased customer loyalty and tapped into new business opportunities by aligning sales and service.
See how VINCI Energies streamlined its operations with next-generation ERP software and a service cloud solution to become an intelligent enterprise.
Hear how Orchard Machinery Company is serving customers faster by streamlining operations and cutting costs with better field service management.
Check out how DuluxGroup’s B&D Group used intelligent technologies to automate service processes and accelerate resolutions.
Learn how this German professional services company reduced administrative overhead by 90%.
Discover how intelligent technologies help customer service organisations build customer loyalty and drive business growth.
Learn how connecting sales and service drives customer loyalty, retention, and revenue in this Webcast with guest IDC.
See how integration of SAP S/4HANA and SAP Field Service Management makes processing service orders more efficient.
Integrate front-office engagements with back-office processes to increase customer satisfaction.
Learn how AI-driven, real-time customer insight improves customer experience.
Learn how to create smooth field service processes that provide fast resolutions.
Transform your sales and service capabilities as you look ahead to the future.
Learn how organisations are accelerating modernization of their field service to win customer trust.
Improve customer satisfaction, boost net promoter scores, and reduce operational costs by applying expert insights from IDC.
Discover how SAP Service Cloud and Experience Management solutions from SAP help you win over customers by creating perfect service moments across all touchpoints.
Find out how you can deliver superior customer experiences.
Get practical advice on making the shift from a cost centre to a profit centre.
Get this IDC Infographic to see how bringing sales and service together improves customer service.
Get insight from IDC into how breaking down silos improves customer experience and fuels business growth.
Discover how you can boost customer retention and accelerate growth by connecting sales and service on a unified platform.
Get an overview of field service management and learn how new technologies such as AI are revolutionising it.
Discover how SAP Service Cloud solutions provides true omnichannel support to build customer loyalty.
Find out how you can generate field service revenue by putting customers first and empowering your team.
Learn top considerations when selecting a field service management solution and mistakes to avoid.
Learn how to transform your field service with the SAP Field Service Management solution.
Read the IDC white paper to learn how to begin delivering experiences that build relationships and increase profitability.
Get practical step-by-step guidance in delivering outstanding omnichannel customer service experiences for utilities customers.
Learn how to earn loyal customers and grow your business by creating perfect service moments.
Harness the power of the gig economy to deliver exceptional customer service.
Training and Certification
Realise business results fast with expert-led training, hands-on experience, and best practices for SAP Service Cloud.
Train where it suits you best
Training courses are available at select SAP offices, your own location, and online to meet your specific learning needs and preferences.
Empower your team
Role-based training equips your team with knowledge needed to adopt and optimise SAP Service Cloud quickly and effectively.
Access the latest resources
Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.
Start your learning journey
Find the best training and certification for you and your team using our visual learning guides. Plan your learning journey to get started quickly.
Get started with SAP Service Cloud
SAP Customer Experience Services
Transform your business faster with services and support from SAP.
Get an overview of services for SAP Service Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.
Benefit from specialist expertise to guide your SAP Service Cloud project. SAP Customer Experience solution partners provide the service and support you need to meet your enterprise goals.