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Digitalization of telecommunications unlocks a $1.2 trillion opportunity

SAP empowers telecommunications providers to offer game-changing services with low latency and redefine operations by digitalizing internal platforms and processes.

See how customers are succeeding with SAP

SAP Road Map for Telecommunications

Explore our telecommunications road map to learn about current industry solutions, planned innovations, and future direction.

Current release highlights

  • Digital twin of network assets that monitor, compute, and predict asset health and energy use
  • Industry-ready models and content to launch customer service chatbots within weeks  
  • Platform-based, multisided models for transparent revenue sharing and dealer management
  • High-performance, multidimensional cost allocation and granular margin analysis

Upcoming innovations

  • Digital collaboration with network equipment and managed service providers for seamless maintenance
  • Improved forecast quality and enhanced inventory optimisation capabilities
  • Integrated end-to-end processes – from lead management to subscription billing
  • Machine learning capabilities that simulate and forecast tariff risks and market trends

Future plans

  • Unite asset data on customer use, operations support, and finance at the network level
  • Interlock customer data across the network, touchpoints, billing, and finance
  • Deliver solutions and context-based business models that enable intelligent monetization

Get the facts

81 %

of telecommunications companies currently have a digital road map in place.

SAP Benchmarking

92 %

of telecommunications executives believe that digital transformation is dramatically affecting customer engagement.

SAP Benchmarking

68 %

of telecommunications companies say that blockchain could have a dramatic effect on the industry.

SAP Benchmarking

Solve your specific telecommunications needs

Optimise experiences with intelligent technologies

Engage customers at every touch point to deliver compelling services and differentiating customer experiences, while protecting privacy and ensuring security.

Unlock business value with digital technology

Innovate and establish competitive differentiation by connecting the latest technologies with integrated business solutions to create an intelligent enterprise.

Find telecommunications software tailored to your needs

Transform from a communications service provider into a digital service provider with cloud services, telecom analytics, and mobile commerce solutions.


Learn how you can adopt industry best practices for your telecommunications company by using a proven technology framework. Achieve operational excellence in core financial and engagement management practices and across your company as a whole.

Transform your business with SAP Services and Support

Evolve your business with services and support from SAP – your trusted adviser for digital transformation strategy and execution.

Simplify and accelerate your digital transformation

Support critical business processes on your path to innovation and digital transformation with holistic, end-to-end services that reflect over 40 years of knowledge, experience, and innovation.

Transform your business with unparalleled service support

Close the gap between your digital transformation strategy and execution with innovation discovery, digital strategy, and business transformation services from a trusted adviser that knows SAP software best.

Get the latest news and trends from experts

Michael Smith
Product Owner, SAP Live Link 365

Connecting functionalities with new APIs

Learn how mobile network operator Netmore Group succeeds with innovative messaging APIs that meet the changing needs of modern customers.

William Dudley
Group Director, SAP Digital Interconnect

Safeguarding business with sender ID validation

Find out how businesses are effectively communicating with customers by using technology to prevent robocallers from sending spam messages.

Melissa Burns
Technology Journalist

Reaching the right audience across digital channels

Discover channels, technologies, and techniques that can help you market your business and achieve a competitive edge for success in the digital age.

Communities and Events

Connect with your peers on the digital future of telecommunications

Discuss trends in the telecommunications industry, digital innovations, the future of the industry, and more with peers from around the world.

Manage your telecommunications business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.


Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organisation.


Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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