Marketing as a Growth Driver
Understand the true intent of the customer and deliver contextually relevant experiences across marketing channels.
Bring customer relations and services to the next level with capabilities to listen and engage in real time across multiple touch points.
Understand the true intent of the customer and deliver contextually relevant experiences across marketing channels.
Enable your sales force to deliver exceptional customer experiences and sell energy, water, service, and products anywhere through any channel.
Achieve customer service excellence with every service interaction across every channel.
Meet customer needs by optimising the digital commerce experience across channels and devices.
Deliver individualized customer experiences that matter and react quickly to optimise marketing based on dynamic market conditions.
Become a best-run business with our next-generation cloud ERP suite. Designed for in-memory computing, SAP S/4HANA Cloud acts as a digital core, connecting your enterprise with people, business networks, the IoT, Big Data, and more.
Build dynamic customer profiles and deliver personalised experiences in real time, increasing conversion rates and gaining loyalty. Get instant transparency into marketing plan performance to change track and seize new opportunities.
Increase profits with real-time personalisation of marketing recommendations across channels.
Power trusted digital experiences with first-party data.
Identify and engage customers across all channels and devices to improve customer experiences.
Engage customers with in-the-moment, individualized experiences by optimising campaign management.
Enable customers to control their profile, preference, and consent data with a self-service preference centre.
Gain insight into customer sentiment and interests to deliver personalised in-the-moment experiences.
Empower your salespeople with the insights they need to accelerate productivity and sales performance and make quick, informed business decisions.
Bring sales, customer service, and social CRM together to help your team form powerful personal connections that drive customer engagement across all channels. Gain rich, predictive insights to deliver contextual customer experiences.
Consolidate sales, management, and service onto a single platform that's designed for omnichannel commerce to create a seamless and highly personalised customer experience across every channel and touch point – from order to fulfilment.
Optimise customer-facing operations with better insight into activities, budget, and costs.
Streamline the entire customer sales process for increased sales and higher customer satisfaction.
Enable your sales teams to act faster and sell more effectively with sales force automation.
Empower salespeople to boost revenue and exceed quotas by centralising sales performance management.
Transform utilities commodity and non-commodity digital selling with a comprehensive platform.
Exceed the needs of digitally connected customers by enabling field and call centre agents to increase productivity and responsiveness to all inquiries.
Bridge the gap between front-office engagements and back-office processes. Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software.
Build customer loyalty and win more deals by using the SAP CRM application to engage customers anytime, anywhere, and on any device from a single, end-to-end platform, and stay a step ahead of demand by analysing data in real time.
Exceed the needs of digitally connected customers with omnichannel service and order management.
Transform customer data and patterns into relevant topics of engagement across multiple touch points.
Deliver a seamless, omnichannel customer service experience to meet customers’ expectations.
Support field service from every angle with optimised workforce scheduling and mobile apps.
Get real-time views of customer feedback and boost productivity with in-person or mobile collaboration.
Transform the digital commerce experience across channels and devices.
Ensure a personalised, comprehensive e-commerce experience with end-to-end commerce processes for utility companies.
Enable omnichannel selling of commodity and non-commodity products and services.
Strengthen customer loyalty through behaviour-based, real-time personalisation.
Empower business users to manage product content across channels and geographies.
Boost revenue with streamlined bundling, configuration, and subscription management.
Enhance productivity, compliance, and revenue using digital asset management processes.
SAP Performance Benchmarking
SAP Benchmarking
enviaM and MITGAS case study