Customer Experience & Service Excellence| Industry Software

Elevate relationships by listening and engaging with customers in real time

Bring customer relations and services to the next level with capabilities to listen and engage in real time across multiple touch points.

Marketing as a Growth Driver

Understand the true intent of the customer and deliver contextually relevant experiences across marketing channels.

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Empowering Sales to Sell More

Enable your sales force to deliver exceptional customer experiences and sell energy, water, service, and products anywhere through any channel.

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Customer Service Excellence

Achieve customer service excellence with every service interaction across every channel.

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Omnichannel Commerce

Meet customer needs by optimising the digital commerce experience across channels and devices.

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Marketing as a Growth Driver

Deliver individualized customer experiences that matter and react quickly to optimise marketing based on dynamic market conditions.

SAP S/4HANA Cloud

Become a best-run business with our next-generation cloud ERP suite. Designed for in-memory computing, SAP S/4HANA Cloud acts as a digital core, connecting your enterprise with people, business networks, the IoT, Big Data, and more.

SAP S/4HANA Cloud

SAP Marketing Cloud

Build dynamic customer profiles and deliver personalised experiences in real time, increasing conversion rates and gaining loyalty. Get instant transparency into marketing plan performance to change track and seize new opportunities.

SAP Marketing Cloud

Marketing recommendations

Increase profits with real-time personalisation of marketing recommendations across channels.

Customer profile management

Power trusted digital experiences with first-party data.

Customer identity management

Identify and engage customers across all channels and devices to improve customer experiences.

Campaign management and optimisation

Engage customers with in-the-moment, individualized experiences by optimising campaign management.

Enterprise preference and consent management

Enable customers to control their profile, preference, and consent data with a self-service preference centre.

Social listening and sentiment analysis

Gain insight into customer sentiment and interests to deliver personalised in-the-moment experiences.

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Empowering Sales to Sell More

Empower your salespeople with the insights they need to accelerate productivity and sales performance and make quick, informed business decisions.

SAP Sales Automation

Bring sales, customer service, and social CRM together to help your team form powerful personal connections that drive customer engagement across all channels. Gain rich, predictive insights to deliver contextual customer experiences.

SAP Sales Automation

SAP Commerce Cloud

Consolidate sales, management, and service onto a single platform that's designed for omnichannel commerce to create a seamless and highly personalised customer experience across every channel and touch point – from order to fulfilment.

SAP Commerce Cloud

Sales and customer service for residential customers

Optimise customer-facing operations with better insight into activities, budget, and costs.

Sales and customer service for commercial and industrial customers

Streamline the entire customer sales process for increased sales and higher customer satisfaction.

Collaborative sales force automation

Enable your sales teams to act faster and sell more effectively with sales force automation.

Sales performance management

Empower salespeople to boost revenue and exceed quotas by centralising sales performance management.

Omnichannel commerce for utilities

Transform utilities commodity and non-commodity digital selling with a comprehensive platform.

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Customer Service Excellence

Exceed the needs of digitally connected customers by enabling field and call centre agents to increase productivity and responsiveness to all inquiries.

SAP Service Cloud

Bridge the gap between front-office engagements and back-office processes. Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software.

SAP Service Cloud

SAP Customer Relationship Management

Build customer loyalty and win more deals by using the SAP CRM application to engage customers anytime, anywhere, and on any device from a single, end-to-end platform, and stay a step ahead of demand by analysing data in real time.