5% to 25% improvement in overall equipment effectiveness.
By being able to access data and reports in real time, field engineers can intervene promptly whenever issues arise, improving the customer experience and strengthening our reputation as a trusted energy provider.
Mario Carlo Borgotti, Managing Director, RetiPiù srl
92% of customer interactions are automated on a self-service portal for lower costs and increased customer satisfaction.
With SAP Business Technology Platform, everything is integrated. Our data is in one place. It unlocks intelligence, simplifies innovation, and lowers our total cost of ownership compared to our peers.
Inge Opreel, CIO, FARYS
15% to 40% improvement in customer satisfaction.
Services and support from SAP Preferred Success helped create a stable system for our critical Operational Call Centre, where we take emergency calls 24x7 using SAP Service Cloud.
Fiona Warburg, CoE Manager, Dŵr Cymru Welsh Water
30% faster processing of operational information, due to automated processes and a single data source.
Source: Siemens Gamesa
Through investment in a new IT platform and a service architecture based on SAP S/4HANA, Siemens Gamesa is ready for the future, with the ability to provide new and improved business models and services for our customers.
Alan Feeley, CIO, Siemens Gamesa Renewable Energy S.A
5% to 50% reduction in customer billing, credit, and collection costs.
Working with SAP Digital Business Services to implement SAP S/4HANA has enabled us to take operational excellence in our management and support functions to the next level. "Simple and uniform" is our guiding principle – and the key to our success.
Dr. Ulrich Borgdorf, Head of Services Accounting/Finance and Project Lead SAP S/4HANA Greenfield Implementation, innogy SE