Utilities
Energy management: The heartbeat of a rapidly changing world
From decarbonization to decentralisation, energy companies are facing an
unprecedented number of new challenges – and opportunities.
Energy deregulation
The once-stable energy industry is now being disrupted by new players. Utilities must digitalise their legacy systems or risk losing out to more agile competitors that can leverage DER, decentralised networks, and handle energy at the “grid edge.” By modernizing, traditional providers can diversify their business models and gain new revenue streams.
Decarbonization challenges
Renewable energy is increasingly affordable and attractive. But as utilities transition into sustainable energy companies, they face new challenges – such as variability in weather-controlled power generation and the impact on demand models. They need accurate, real-time data to efficiently deliver the clean energy that customers are demanding.
Decentralisation
Distributed energy resources (DER)– including rooftop solar systems, battery storage, and electric vehicle chargers – are owned by prosumers, who expect their utility bill to reflect both the power they use and the power they generate. Now, billing must evolve from merely a means of collection to a point of interaction and customer communication.
digitalisation: key to resilience
With weather disasters at an all-time high, grid resilience is critical. But energy companies with aging physical assets and paper-based legacy systems can’t leverage innovations that boost reliability – such as smart grids, smart metering, and local energy balancing. What they urgently need is an intelligent, integrated, cloud-based system.
Featured utilities and energy management solutions
SAP E-Mobility
Manage your electric mobility network efficiently on a platform that provides a clear view of charging processes, incidents, energy costs, power grid utilisation, and expenses.
SAP Field Service Management
Empower utilities technicians to rapidly resolve issues and boost customer satisfaction with end-to-end field service management – from mobile tools to AI-based recommendations.
SAP Asset Intelligence Network
Track equipment and IoT data in a central repository that makes it easier to collaborate on asset maintenance, usage, and failures – and keep utilities assets performing at their best.
See how customers are succeeding with SAP
Discover how MVV Enamic creates a sustainable future for energy today by developing technology solutions that improve relationships with B2B partners.
See how FARYS makes use of Big Data from smart water meters to better serve its customers.
Find out how Enel achieved a smooth transition and maintained business performance of critical processes when migrating to the cloud.
See how Australia’s largest water and wastewater utility is simplifying billing and helping customers use the scarce water supply responsibly.
What are the leading analysts saying about SAP?
Create a greener future with executive insight
Explore the future of sustainability in oil, gas, and energy with insights from 215 industry executives surveyed by SAP and Oxford Economics.
Explore opportunities during the energy transition
The energy transition poses challenges for utilities but is also a time of great opportunity. Learn how to take advantage of this disruption to innovate.
5% to 25% improvement in overall equipment effectiveness.
Source: BRI
By being able to access data and reports in real time, field engineers can intervene promptly whenever issues arise, improving the customer experience and strengthening our reputation as a trusted energy provider.
Mario Carlo Borgotti, Managing Director, RetiPiù srl
92% of customer interactions are automated on a self-service portal for lower costs and increased customer satisfaction.
Source: FARYS
With SAP Business Technology Platform, everything is integrated. Our data is in one place. It unlocks intelligence, simplifies innovation, and lowers our total cost of ownership compared to our peers.
Inge Opreel, CIO, FARYS
15% to 40% improvement in customer satisfaction.
Source: BRI
Services and support from SAP Preferred Success helped create a stable system for our critical Operational Call Centre, where we take emergency calls 24x7 using SAP Service Cloud.
Fiona Warburg, CoE Manager, Dŵr Cymru Welsh Water
30% faster processing of operational information, due to automated processes and a single data source.
Source: Siemens Gamesa
Through investment in a new IT platform and a service architecture based on SAP S/4HANA, Siemens Gamesa is ready for the future, with the ability to provide new and improved business models and services for our customers.
Alan Feeley, CIO, Siemens Gamesa Renewable Energy S.A
Deploy new revenue models and grow profits with a rich utilities billing solution for commodity billing. Streamline bill-to-cash processes to help ensure fast, compliant revenue management and to increase financial insight and control.
40% decrease in customer service operations costs.
Source: BRI
We use SAP Commerce Cloud to digitalise most of our quotation processes. This enables our sales department to conclude a contract in half the time.
Güngör Saritas, Head of Business and Customer Services and Billing, MVV Enamic GmbH
Get started with SAP’s cloud solutions for utilities
SAP can help you start or enhance your utilities digital transformation – no matter where you are in your journey. If you have yet to move to cloud ERP, get started with RISE with SAP for Utilities. If you already have cloud ERP – from SAP or any other vendor – enhance your utilities capabilities with our industry cloud solutions.
RISE with SAP
Achieve greater speed, agility, integration, and extensibility with RISE with SAP, a comprehensive solution made up of key products, such as SAP S/4HANA Cloud; industry next practices; business process intelligence; and services from SAP and our partners. RISE with SAP also includes solutions for:
Industry cloud solutions for utilities
Built by SAP and our partners on an open platform, SAP’s industry cloud solutions address specific needs for the utilities and energy sector. Designed to work with your existing SAP and third-party systems, these specialised cloud applications can help you drive cost-effective transformation and sustainable growth.
Featured cloud solutions for utilities
SAP Subscription Billing
Support subscription-based business models while automating and simplifying utilities billing processes. Easily manage contracts, plans, recurring payments, usage data, and more.
SAP Predictive Asset Insights
Manage the health of your utility assets with predictive maintenance and planning based on insights from IoT sensors, machine learning analytics, and digital twin simulations.
SAP Asset Manager
Prolong the life of your utilities assets – and improve their reliability and performance – with online and offline access to a powerful mobile app for enterprise asset management (EAM).
Explore your utilities resource centre
Discover how our innovations help utilities deliver safe, reliable, and sustainable energy products and services.
Learn how oil, gas, and energy leaders are creating a more sustainable tomorrow with innovative technology strategies today.
More than 500 SAP customers, partners, and colleagues met to explore trends and innovations in the global utilities industry.
Extend your utilities management systems with a mix of free trials and paid apps and services from SAP and our partners.