ComfortDelGro Drives Global HR Modernization with SAP SuccessFactors

Michael Goh Yue Heng, Group Human Resource Officer at ComfortDelGro Corporation Limited, outlines how the multi-modal transport leader unified its complex global workforce using SAP SuccessFactors. Managing extensive operations across 13 countries—including buses, trains, taxis, and private hire vehicles—the organization replaced fragmented systems with an integrated platform covering Employee Central Payroll, Time Tracking, Learning, and Performance Management. The streamlined implementation achieved a 32% year-over-year surge in digitally recorded time events for frontline staff, alongside a 144% year-over-year expansion in annual learning completions, while driving full-scale digital adoption across its payroll processing and continuous performance coaching operations.