Transform HR with Joule Studio with 45% Fewer Tickets, 80% Engagement

See how Accenture enabled a global utility provider to transform HR support with Joule Studio in SAP Build. By designing and deploying tailored Joule skills aligned with company HR processes and policies, the team automated repetitive inquiries, guided employees through self‑service actions, and ensured compliance and localization. Results include a 45% reduction in HR tickets and 80% user engagement among HR target roles, freeing HR teams to focus on higher‑value tasks, improving process consistency across geographies and business units, and delivering faster, more intuitive employee support that boosts adoption and satisfaction.