SAP Global Physical Security
Visitor Registration and Identity Management Privacy Statement at SAP premises across Singapore
This Privacy Statement was updated on 4 January 2024.
Protecting the individual’s privacy is crucial to the future of business. We have created this Privacy Statement to demonstrate the firm commitment of SAP (hereinafter “We”, “SAP”, “Us” or “Our”) to the individual’s right to data protection and privacy. It outlines how We handle information that can be used to directly or indirectly identify an individual (hereinafter “Personal Data”).
Visitor Registration and Identity Management systems (“VRIM”) at SAP are used to ensure the security of personnel and assets at SAP’s premises.
Who do We mean when We say SAP in this Privacy Statement
The data controller of VRIM is:
SAP Asia Pte. Ltd., 30 Pasir Panjang Road, #03-32, Singapore 117440.
Ariba International Singapore Pte. Ltd., 30 Pasir Panjang Road, #03-32, Singapore 117440.
Concur Technologies (Singapore) Pte. Ltd., 30 Pasir Panjang Road, #03-32, Singapore 117440.
Emarsys Pte. Ltd., 30 Pasir Panjang Road, #03-32, Singapore 117440.
You can reach SAP Group’s data protection officer any time at privacy@sap.com.
For what purposes does SAP process your Personal Data?
We require your Personal Data in order to ensure an adequate level of safety and security for and at SAP's premises.
SAP may use your Personal Data for the following purposes:
to control access to SAP's premises;
to ensure adequate security for and at SAP's premises;
to ensure the safety of SAP employees and visitors to SAP's premises;
to prevent, deter, and if necessary, investigate unauthorized physical access, including unauthorized access to secure premises and protected rooms, IT infrastructure, or operational information;
to prevent sabotage, theft and material damage; and
to support the rightful and valid requests of public authorities for support in an investigation.
This process allows SAP to provide appropriate access to SAP premises and to ensure the security and safety of all SAP employees, suppliers, visitors, and assets across all global SAP locations. This process supports SAP to comply with relevant duty of care or other/ statutory obligations which may apply, including identification verification prior to or during access to any SAP-owned or leased premises.
Although providing Personal Data during VRIM is voluntary, without your Personal Data, SAP cannot provide you with access to SAP premises.
What categories of Personal Data does SAP process?
We may collect the following information:
Contact Data
SAP processes the following categories of Personal Data as contact data:
first name, last name, email address and phone number.
Personal Data related to the business relationship with SAP (if appropriate)
SAP processes the following category of Personal Data in the context of established business relationships: company name.
SAP Visitor Identity Data
SAP processes the following categories of Personal Data as Visitor Identity Data: visit location, visit registration date and time, date and time of check-in/check-out, visitor Confidentiality Disclaimer signature, host name(s), visitor type (i.e., Visitor, SAP VIP, Event), visitor sub-type (i.e., Auditor, Business Meeting, Contractor/Vendor, Customer, Event, Government, Job Interview, Personal, Sales Partner, Tenant, Training, VIP, VIP (non-SAP)) and visit reason.
How long does SAP store your Personal Data?
SAP does only store your Personal Data for as long as it is required:
To fulfill SAP’s legitimate purposes as further described in this Privacy Statement, unless you object to SAP’s use of your Personal Data for these purposes.
SAP may retain your Personal Data for additional periods if necessary for compliance with legal obligations to process your Personal Data or if the Personal Data is needed by SAP to assert or defend itself against legal claims. SAP will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.
Who are the recipients of your Personal Data?
Your Personal Data will be passed on to the following categories of third parties to process your Personal Data:
Companies within the SAP Group, as this is a global organization with global security obligations;
Third-party service providers, including contracted security agencies that are contracted to provide security services at SAP;
Law enforcement agencies, insurance companies etc. as appropriate in terms of any corporate criminal or other security investigations.
What are your data protection rights?
Right to access and correct
You can request from SAP at any time access to information about which Personal Data SAP processes about you and, if necessary, information about the ways in which such personal data has been or may have been used or disclosed by SAP within a year before the date of the request, and/ or the correction of such Personal Data.
Right to obtain a copy of Personal Data
You can further request from SAP a copy of the Personal Data you provided to SAP. In this case, please contact SAP-Physical-Sec-Privacy@sap.com and specify the information or processing activities to which your request relates, the format in which you would like to receive the Personal Data. SAP will carefully consider your request and discuss with you how it can best be fulfilled.
Right to lodge a complaint
If you take the view that SAP is not processing your Personal Data in accordance with the requirements in this Privacy Statement or under applicable data protection laws, you can at any time, to the extent required by applicable law, lodge a complaint with the Personal Data Protection Commission of Singapore.
How can you exercise your data protection rights?
SAP has appointed a Data Protection Officer for Singapore. Written inquiries, requests or complaints to our Data Protection Officer may be addressed to:
Subject: Data Protection Officer
Email: privacy@sap.com
Address: Mapletree Business City, 30 Pasir Panjang Rd, Singapore 117440
Contact: +65 6664 6868
How will SAP verify requests to exercise data protection rights?
SAP will take steps to ensure that it verifies your identity to a reasonable degree of certainty before it will process the data protection right you want to exercise. When feasible, SAP will match Personal Data provided by you in submitting a request to exercise your rights with information already maintained by SAP. This could include matching two or more data points you provide when you submit a request with two or more data points that are already maintained by SAP.
SAP will decline to process requests that are manifestly unfounded, excessive, fraudulent, or are not otherwise required by local law.
Can you use SAP’s services if you are a minor?
In general, the VRIM is not directed to users below the age of 16 years, or equivalent minimum age in the relevant jurisdiction. If you are younger than 16 or the equivalent minimum age in the relevant jurisdiction, you cannot register with and use this VRIM.
Why does SAP need to use your personal data and on what legal basis is SAP using it?
SAP can use your personal data based on its legitimate interest exception as follows:
to control access to SAP´s campus and premises;
to ensure adequate security for and at SAP´s campus and premises;
to ensure the safety of SAP employees and visitors on SAP´s campus and premises;
to prevent, deter, and if necessary, investigate unauthorized physical access, including unauthorized access to secure premises and protected rooms, IT infrastructure, or operational information;
to prevent sabotage, theft and material damage.
You can reach out to Us by sending an email at SAP-Physical-Sec-Privacy@sap.com.
In addition, SAP can use your personal data based on a legal obligation to support the rightful and valid requests of law enforcement agencies for support in an investigation.
How does SAP justify international data transfers?
As part of a global group of companies operating internationally, SAP has affiliates (the “SAP Group”) and third-party service providers outside of Singapore and may transfer your Personal Data to countries outside of Singapore. SAP uses the EU standard contractual clauses to contractually require that your Personal Data receives a level of data protection consistent with the laws of Singapore. You can obtain a copy (redacted to remove commercial or irrelevant) of such standard contractual clauses by sending a request to privacy@sap.com.
Employees and contractors within appropriate SAP functions are authorized to operate the system and access the information it contains. These team members are located in all regions and follow SAP Global Security (SGS) policies and procedures.