Delivering energy and efficiency as a service
MVV Energie operates all along the energy value chain, focusing on environmentally safe products to get optimal efficiency for the customer and energy-related services. MVV Enamic is the energy group’s B2B business unit. To maximise its contribution to the green global energy transition, MVV Enamic wanted to move from commodities delivery to services delivery with the MVV Solution House project. It envisioned an online marketplace in which business customers could order such services as energy audits and expert consultations with a single click.
The first objective was measuring, analysing, and optimising the customer experience. Then, MVV Enamic would combine its own solutions with solutions from SAP and consortium partners in its unified Solution House to gain efficiencies in cross-partner marketing, sales, production, logistics, and settlement.
The companion B2B online project would integrate lead-to-cash processes and automate the whole pricing and quote process in an online marketplace. Consortium participants would gain economies of scale for managing orders, refining licensing, and instituting a pay-per-use model. They would build a hybrid back office, integrating the cloud solutions with the SAP Customer Relationship Management application, the SAP Customer Engagement Center solution, and SAP for Utilities solutions – all running on premise on SAP HANA.
MVV Enamic hoped co-innovations for the SAP Marketing Cloud, SAP Sales Cloud, and SAP Commerce Cloud solutions would enrich cross-partner lead, offer, contract, and compliance management.