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Success Experiences 
Advanced 

Maximize business outcomes with personalized success plans and resources throughout the entire lifecycle of your SAP solutions.
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Overview

Fast track the value of your cloud investment

SAP Preferred Success provides a personalized, proactive partnership for the lifetime of your cloud solution. Together, we’ll set – and continuously evaluate – shared goals based on your business objectives and deliver best practices, targeted learning, and prioritized incident handling to help you reach them faster. 

Personalized success plans

Get insight-driven recommendations based on metrics and milestones to help you achieve your business outcomes.

Better user experiences

Improve user experiences by reducing efforts to adopt, test, and validate new innovations.

Exclusive success resources

Access expert resources and digital learning and gain hands-on experience in a collaborative community.

What’s included in the advanced success experience?

Along with the services included in the essential experience, the advanced success experience provides advanced support and personalized success plans.

  • Feature adoption planning and success checks
    Maintain peace of mind throughout your deployment and optimize the return on your investment.
  • In-depth release guidance
    Get help planning for relevant feature adoption to reach desired business outcomes.
  • Targeted training programs
    Empower your key users and administrators with knowledge on relevant topics and best practices.
  • Advanced support and enhanced target SLAs
    Receive quicker initial incident response times and expanded resolution targets.
  • Customer success experts
    Gain access to exclusive SAP Preferred Success content, resources and planning methods orchestrated by customer success experts to accelerate your cloud adoption.

We’re raising the bar on what it means to run best

380

%

return on investment.

17

%

faster implementation.

30

%

efficiency improvement.

SAP Preferred Success has provided an avenue to allow us to reevaluate our processes and create a more efficient business. By utilizing SAP’s expertise, we have been able to accelerate the business acceptance of change and drive a continuous improvement landscape.

 Rohan Higgins, Chief Financial Officer, Kyocera Document Solutions Pty Ltd Read the customer story

KPIs are based on a Forrester Consulting study commissioned by SAP.

See how customers are realizing business value with SAP Preferred Success

Don’t just take our word for it...

Learn more about the cost savings and business benefits enabled by SAP Preferred Success in this Forrester Consulting study commissioned by SAP.

Get the latest news and trends from experts

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Questions? Get in touch!

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