Get practical assistance from SAP BTP experts when you need it.
The service includes 12 hours of assistance. The user submits a question, an SAP delivery architect will evaluate it along with the customer context and assign an SAP BTP consultant to provide tailored assistance.
Service overview
Decrease time to value when deploying new tech
Get customized assistance from a dedicated team of experts who can help you adopt new technologies and keep pace with innovation.
Make more informed decisions with professional help from SAP
SAP BTP experts can help you overcome innovation barriers and cloud technologies knowledge gaps to make better decisions as a consumer.
Scale your level of support based on business demands
Address typical SAP BTP questions on-demand with the option of purchasing this service multiple times as your business needs evolve.
Details
Solution type
Professional Services
Compatibility
Works with
SAP Business Technology Platform
Pricing and service scope
Choose a base plan
Functional and technical assistance service for SAP BTP
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Included:
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Assistance with the adoption and usage of SAP BTP platform and solutions in one of the foundational areas
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A kickoff meeting to determine the scope of the assistance, which can include guidance on
- Use case exploration and validation
- Technical queries related to use of services available on SAP BTP
- Technical capabilities related to business needs
- Key topics within technical setup for business needs highlighted by the customer
- Configuration options for particular technical needs
- Specific issues encountered within the project
In case of end-to-end scenarios utilizing SAP BTP services, the scope is restricted to the SAP BTP features and configuration on your sub-account.
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Payment method:
- Payment via invoice is supported for all countries.
- Click "Buy now" to find out if your country supports credit card payment.
- In blocks of 1 Flat Fee
- Contract duration 1 year
- Renewal not available
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Included:
-
Assistance with the adoption and usage of SAP BTP platform and solutions in one of the foundational areas
-
A kickoff meeting to determine the scope of the assistance, which can include guidance on
- Use case exploration and validation
- Technical queries related to use of services available on SAP BTP
- Technical capabilities related to business needs
- Key topics within technical setup for business needs highlighted by the customer
- Configuration options for particular technical needs
- Specific issues encountered within the project
In case of end-to-end scenarios utilizing SAP BTP services, the scope is restricted to the SAP BTP features and configuration on your sub-account.
-
-
Payment method:
- Payment via invoice is supported for all countries.
- Click "Buy now" to find out if your country supports credit card payment.
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Resources
What is SAP Business Technology Platform?
Contract Scope Document
Frequently asked questions
Can the scope of this service be customized for a special request?
If you’re purchasing through the SAP Store, the service scope is fixed and cannot be modified. If you want to make a custom request, contact your SAP Sales representative to have the service specifically scoped and estimated.
Are any discounts available in the SAP Store?
No, discounts are not available for services purchased through the SAP Store. All prices listed are fixed and already reflect the best possible pricing.
What is the delivery process for services that I purchase through the SAP Store?
After purchasing a service via the SAP Store, the delivery process is:
- Confirmation: You’ll receive a confirmation email detailing your purchase and any next steps.
- Coordination: An SAP representative will reach out to schedule the delivery and ensure that you understand all prerequisites and requirements.
- Execution: The service will be delivered according to the scope and terms specified in your purchase.
- Completion: When the service is completed, you’ll receive a summary report and any relevant documentation or follow-up instructions.
Throughout the delivery process, SAP support is available to answer any questions or address concerns you may have.