SAP Complaint Handling | Complaint Management Software

SAP Complaint Handling helps companies manage complaints seamlessly from end to end by breaking silos between different departments. It provides a centralized cockpit enabling seamless orchestration of various types of complaints, whether they are received from customers or created towards suppliers.

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Overview

Increased supplier recovery ratio

Collect all complaint related costs.

Decreased logistics costs

Centralized end-to-end management of complaints. Effective collaboration among internal and external stakeholders.

Reduced time to process and settle complaints

Streamline approval, rework, and rejection processes for complaint management. Improve efficiency in settling claims by having a holistic view of all related activities.

Details

Solution type

Business Essentials

Industry

Automotive

Compatibility

Works with

Acest produs este compatibil cu aceste soluții SAP sau îmbunătățește funcționalitatea acestora dar nu le necesită.

SAP Integration Suite

Software prerequisite

Acest produs poate necesita una sau mai multe condiții preliminare. Revizuiește detaliile de tarifare pentru eligibilitatea achiziției.

Features

Complaint orchestration

One central cockpit that provides full transparency.

Interact with customers for effective complaint management

Approve, rework, or reject complaints. Add internal and customer notes, including attachments.

Initiate and track follow-up activities

Initiate the creation of the return order and credit request in the backend. Track the progress of the follow-up activities.

Collect costs

Collect all related costs throughout the claim process.

Transfer costs to claim

Transfer relevant costs to a claim in the backend system.

Plans and pricing

Choose a base plan

SAP Complaint Handling

  • Metric:

    • This product is priced by block of 1000 records each year.
    • Record is each individual data object managed via the Cloud Service.

  • Included:

    • This plan includes one productive tenant, one test tenant, and one development tenant.

  • Payment method:

    • Payment via invoice is supported for all countries.
    • Click on the "Buy Now" button to find out if payment via credit card is supported in your country.

  • Supported languages:

    • Chinese, English, French, German, Japanese, Portuguese, Russian, Spanish.
Price is currently unavailable
  • In blocks of 1000 Record
  • Contract duration 3 to 36 months
  • Auto-renewal

  • Metric:

    • This product is priced by block of 1000 records each year.
    • Record is each individual data object managed via the Cloud Service.

  • Included:

    • This plan includes one productive tenant, one test tenant, and one development tenant.

  • Payment method:

    • Payment via invoice is supported for all countries.
    • Click on the "Buy Now" button to find out if payment via credit card is supported in your country.

  • Supported languages:

    • Chinese, English, French, German, Japanese, Portuguese, Russian, Spanish.

Technical Information

Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.

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    Product documentation

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