Provide an effortless, proactive service experience. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.

SAP Field Service Management
Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs.
Improve ROI with fast and effective service delivery.
Provide an effortless, proactive service experience. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.
Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits.
Accelerate service execution by integrating front-office and back-office processes and enabling an effective collaboration, while keeping customers informed.
Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics.
This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.
Follow the setup instructions so you can start running your SAP software quickly and confidently.
Optimize configuration of SAP Field Service Management Software with our comprehensive configuration guide.
Find out how you can seamlessly integrate SAP Field Service Management Software with your existing IT landscape.
Orchestrate seamless service experiences to support customers throughout their entire journey and bridge the gap between front-office and back-office processes.
Create a pool of skilled service technicians – from partners to customers – to meet customer needs quickly and save costs with a flexible, on-demand network.
Adopt a next-generation customer experience suite that offers cloud-based intelligent solutions for marketing, commerce, sales, service, and customer data.
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.
Focus on your business and customer relationships. SAP maintains data center, privacy, and product security standards.
*Gartner, Magic Quadrant for Field Service Management, Jim Robinson, 16 April 2019.
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.