Retailers get accurate delivery dates, branded tracking, and proactive exception alerts
After checkout, the delivery experience often goes dark, driving "Where is my order?" (WISMO) contacts and failed deliveries. This solution connects to your commerce and order systems and tracks every parcel across 160+ carriers. Shoppers see reliable delivery dates at checkout plus branded tracking and proactive alerts, while your teams catch exceptions early to protect on-time-in-full (OTIF) delivery and loyalty.
Overview
Reduce delivery status inquiries and build loyalty with branded tracking
Give shoppers a branded page to track every order plus proactive alerts on delivery status, so they self-serve instead of contacting support. That means fewer where is my order inquiries, higher satisfaction, and stronger loyalty from purchase to delivery.
Increase cart conversion with reliable delivery dates at checkout
Show shoppers reliable, machine-learning delivery dates before they buy, so they check out with confidence. Clear expectations reduce cart abandonment from delivery uncertainty and lift conversion.
Protect on-time-in-full delivery by catching exceptions before customers notice
Surface delivery exceptions ahead of carrier-reported issues and route automated workflows to resolve them before they reach customers. That protects on-time-in-full (OTIF) performance, reduces retailer chargebacks, and cuts the cost of reactive service.
Details
Solution type
Extensions and Add-ons
Industry
Retail, Cross-Industry
Compatibility
Works with
This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
