Answer customer interactions directly in SAP Sales Cloud and SAP Service Cloud
Agents managing a separate contact center system and CRM lose time switching screens and lose context between calls, chats, and digital conversations. This connector embeds a single agent screen directly into SAP Sales Cloud and SAP Service Cloud, with automatic screen pop, AI-assisted transcription and summaries, and one secure login instead of two.
Benefits
Resolve calls faster with automatic caller lookup
Agents resolve customer issues faster because relevant history is already on screen the moment a call or chat connects — no manual lookup needed. Managing voice, video, and chat availability from one place, with a single CRM login, cuts training time and reduces the errors that come from working across multiple disconnected systems.
Resolve conversations faster with real-time AI assistance
Give agents live transcription, translation, and answer suggestions right where they're already working, so issues get resolved faster without switching to a separate AI tool. Because this runs in your own private cloud, you keep control of that data and cut AI costs by up to 90 percent compared to third-party AI subscriptions with results and summaries landing straight back in the agent's CRM screen.
Handle more conversations without adding headcount
Agents handle every conversation from one queue instead of juggling separate inboxes per channel, so nothing gets missed and chats never get bumped by an incoming call. Because messaging is push-based rather than per-message billed, and reporting is unified across channels, you cut both communication costs and the need for separate reporting tools.
Get agents calling in minutes, no Seprare web phone install needed
Get new agents calling from day one, without an IT install or VPN rollout. Because it runs in the browser, teams can add remote or seasonal agents fast, without shipping equipment or opening the network to public internet.
Features
Resolve calls faster with automatic caller lookup
Customer profiles automatically pop up for incoming calls or chat sessions, or as defined in an outbound campaign. Manage agent availability and omnichannel media (voice, video, chat) directly within SAP. Agents log in to the CRM only.
Resolve conversations faster with real-time AI assistance
Equip agents with AI copilots for real-time transcription, translation, answer suggestions, biometrics, wrap-up codes, and summaries. Run these in your private cloud to cut AI costs. Voice streams in real time to your chosen AI, with results returned to the agent's CRM screen.
Handle more than one conversation without adding headcount
Enable push routing and channel blending across WhatsApp, SMS, Facebook, Viber, Telegram, voice, and video, eliminating per-message costs. Remove the limits of pull-based inboxes, keep chats from being interrupted by voice calls, and get consolidated reporting with no extra license needed.
