Manage SAP CX Sales Cloud contacts and business network relationships
While screening LinkedIn or XING profiles users are able to see further contact information from their SAP CX Sales Cloud. Additionally, they can update the contact information or create a new contact within their SAP CX Sales Cloud without leaving the browser tab.
Overview
Increased efficiency through displaying matching contact persons from SAP Customer Experience
Searches for the CRM contact person right from LinkedIn or the German business network XING. If there is no match, a new contact person can be created easily.
Improve your data quality by enriching your CRM customer data
Usually business networks data is better maintained. Links the LinkedIn or XING profile directly to the SAP CX Sales Cloud data. There will be a hyperlink to the business network.
Displays contact details from the SAP CX Sales Cloud in the extension
Contact information includes details about the associated company. In addition you can view all buisiness objects linked to the contact in a compact view and edit their information or create them easily.
Details
Solution type
Extensions and Add-ons
Industry
Industrial Manufacturing, Professional Services, Healthcare
Compatibility
Works with
SAP Cloud for Customer core applications
Features
Creating business objects
Created objects are immediately assigned to the contact person and company and replicated in the SAP CX Sales Cloud. No jumps to another system are necessary.
Lightweight and self-explanatory
The LinkedIn and Xing plugin consists of compact and easy to understand features. Easy to navigate and understand with tooltips and descriptions for an intuitive user interface.
Business Network applications – LinkedIn and XING
Easy login with your existing SAP CX Sales Cloud user account to manage contacts and business objects while browsing the business network LinkedIn or XING.
