Automate the case categorization process.
Save agents' time by automatically categorizing cases for your most commonly used case categories. The feature analyzes your past cases and category catalog to learn how cases are categorized in your organization. Once you train and activate the model and if the confidence thresholds are met, the system automatically populates the proposals into the case category.
Overview
Agent Productivity Boost
Improve agent productivity
Faster Case Resolution for Agents
Empower agents to solve cases faster
Service Efficiency & Satisfaction Increase
Increase service efficiency and improve customer satisfaction
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP Enterprise Service Management, Case Categorization
-
Details:
- This AI offering is included with Joule Base at no additional cost. A subscription to Joule Base is required to use it.
-
Please keep in mind that in order to use this AI Agent/AI Feature, you will need the base product.
-
Payment methods:
- Click on “Subscribe with Joule Base” to enable this AI Feature.
- Contract duration available upon request
-
Details:
- This AI offering is included with Joule Base at no additional cost. A subscription to Joule Base is required to use it.
-
Please keep in mind that in order to use this AI Agent/AI Feature, you will need the base product.
-
Payment methods:
- Click on “Subscribe with Joule Base” to enable this AI Feature.
We’re sorry!
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Product documentation
View information and documentation for implementing and managing your SAP products.
Data security
Help protect confidentiality and data integrity.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Resources
Initial Setup - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
SAP Enterprise Service Management, Case Categorization
SAP Enterprise Service Management, Case Categorization Demo