Prepare yourself for successful deployment

4.4 rating229

Your team will receive a series of enablement sessions based on key use cases on the end-to-end service management for the SAP Service Cloud solution. This includes sessions aligned to key product capabilities and integrating SAP Service Cloud and SAP Field Service Management solutions as well as SAP S/4HANA Cloud into your IT landscape.

Start order

Service overview

Increase Business Adoption of SAP Service Cloud

Learn the capabilities to get the most out of the SAP Service Cloud solution and how to roll out processes to increase internal use and adoption of SAP Service Cloud.

Empower your Decision Makers

Prepare your IT & business team for the SAP Service Cloud implementation process, expectations & holistic architecture for your solution.

Understand and align on SAP Service Cloud capabilities

Learn about best practices for omnichannel contact centers, case management, and user experiences.

Details

Solution type

Professional Services

Compatibility

Works with

Acest produs este compatibil cu aceste soluții SAP sau îmbunătățește funcționalitatea acestora dar nu le necesită.

SAP Service Cloud

Pricing and service scope

Choose a base plan

Enablement service for SAP Service Cloud

  • The service covers a wide range of topics and enhances your business & IT teams’ orientation with dedicated sessions on:

    • Use Case Outline
    • SAP Service Cloud demo
    • Omni Chanel Contact Center
    • Account & contact management
    • Employee and Service Organization
    • Product Management
    • Install Base & Registered Products
    • Service Order Management
    • Service Contracts & Warranties
    • Service Ticket Management
    • Customer Hub
    • Workflows & Email templates
    • Integration (SAP S/4HANA, SAP Field Service Management, CTI, Email & SMS)
    • Analytics
    • SAP Conversational AI (Chatbots)
    • Knowledge Management
    • Skills Management
    • Time Recording
    • SDK & PDI Setup
    • Q/A session with Customer
    • Report & findings
    • SAP recommendation

  • Prerequisites:

    SAP Service Cloud

    • Ensure appropriate team members are involved and encourage participation in workshops.
    • Guide, support and collaborate with the SAP team through business objectives and value drivers.
    • Present current system landscape and architecture to the SAP team and be prepared to answer related questions.
    • Review provided materials and ask questions during the workshop.

  • Scope Document

One-time
EUR 6,350.00
  • EUR per One Time Fee
  • Contract duration available upon request

  • The service covers a wide range of topics and enhances your business & IT teams’ orientation with dedicated sessions on:

    • Use Case Outline
    • SAP Service Cloud demo
    • Omni Chanel Contact Center
    • Account & contact management
    • Employee and Service Organization
    • Product Management
    • Install Base & Registered Products
    • Service Order Management
    • Service Contracts & Warranties
    • Service Ticket Management
    • Customer Hub
    • Workflows & Email templates
    • Integration (SAP S/4HANA, SAP Field Service Management, CTI, Email & SMS)
    • Analytics
    • SAP Conversational AI (Chatbots)
    • Knowledge Management
    • Skills Management
    • Time Recording
    • SDK & PDI Setup
    • Q/A session with Customer
    • Report & findings
    • SAP recommendation

  • Prerequisites:

    SAP Service Cloud

    • Ensure appropriate team members are involved and encourage participation in workshops.
    • Guide, support and collaborate with the SAP team through business objectives and value drivers.
    • Present current system landscape and architecture to the SAP team and be prepared to answer related questions.
    • Review provided materials and ask questions during the workshop.

  • Scope Document

Customer reviews

4.4
229 reviews
5
70.74%
4
26.64%
3
2.62%
2
0%
1
0%
28 octombrie 2025
Robust Automation and Omnichannel Support, But Steep Learning Curve for New Users
What do you like best about the product?
The OData endpoints for tickets, contacts, activities, and attachments make it easy to seed/teardown data from CI. I can spin up a full “email -> ticket -> SLA -> escalation -> resolution” flow with fixtures and assert each hop without clicking through screens. Workflow rules that are auditable. Service levels, routing, and escalations live in one place. When a ticket jumps queues, the timeline shows who/what moved it, perfect for writing assertions and adding trace links in bug reports. Omnichannel without glue code. Email, chat, and phone log into the same case object, so my tests don’t fork into three code paths. A single contract test covers priority calculation and auto-responses regardless of channel. Tight ERP handshakes. The service item + entitlement + parts/returns links keep data consistent with the back office. For end-to-end tests (refunds, replacements), I can follow a single ID across systems instead of correlating five spreadsheets. Sandbox-friendly. Separate test tenants and transportable configs mean we can try new routing rules or SLAs safely. I keep versioned JSON exports of key settings alongside tests, so rollbacks aren’t a guessing game. Reports I can gate on. Built-in KPIs (first response, resolution time, backlog) update quickly enough to be used as post-deploy checks. We run a tiny smoke that verifies SLAs still compute after config changes.
Ravindra N., SolarSquare
17 octombrie 2025
Excellent Organization and Visibility for Service Operations
What do you like best about the product?
What impresses me most is the level of organization and visibility this platform brings to service operations. It enables you to track cases and monitor key performance indicators such as Q.A. scores, response times, and customer satisfaction, all within a single interface. I especially appreciate how customizable it is, from dashboards to automated workflows, making it much easier to tailor the system to specific business needs. Additionally, the integration with other SAP tools contributes to a seamless customer journey and provides clear, comprehensive reporting for managers.
Gabe V., “Customer Service & Support Specialist | Team Leadership Experience | Expert in Email, Chat & Back-Office Operations | Skilled in Escalation Calls & Issue Resolution”, Polygroup
9 octombrie 2025
Optimization and Agility in Customer Service
What do you like best about the product?
Since implementing SAP Service Cloud in the company, customer service management has improved in terms of efficiency and organization. Its omnichannel experience is designed to ensure that it doesn't matter whether the customer contacts by phone, email, chat, or social media; everything arrives in one place and is centrally managed. Its integrated artificial intelligence uses bots and automation, allowing response times to be significantly reduced. The dashboard is quite intuitive and allows supervisors to view team performance in real time, from response times to customer satisfaction. This greatly facilitates decision-making and the implementation of improvements.
Betty L., Senior Manager en World Financial Group, Calgary (WFG), Walmart

177

Resources

Video -SAP Service Cloud

Watch video

Scope Document

Download PDF

Enablement service for SAP Service Cloud One-pager

Download PDF

One-pager

Download PDF

Frequently asked questions

Can the scope of this service be customized for a special request?

If you’re purchasing through the SAP Store, the service scope is fixed and cannot be modified. If you want to make a custom request, contact your SAP Sales representative to have the service specifically scoped and estimated.

Are any discounts available in the SAP Store?

No, discounts are not available for services purchased through the SAP Store. All prices listed are fixed and already reflect the best possible pricing.

What is the delivery process for services that I purchase through the SAP Store?

After purchasing a service via the SAP Store, the delivery process is:

  • Confirmation: You’ll receive a confirmation email detailing your purchase and any next steps.
  • Coordination: An SAP representative will reach out to schedule the delivery and ensure that you understand all prerequisites and requirements.
  • Execution: The service will be delivered according to the scope and terms specified in your purchase.
  • Completion: When the service is completed, you’ll receive a summary report and any relevant documentation or follow-up instructions.

Throughout the delivery process, SAP support is available to answer any questions or address concerns you may have.