SAP CX AI Toolkit, standard tools
Role specific prompts utilizing CX data to generate discovery questions, etc.
Overview
The AI tools in the SAP CX AI Toolkit offer several simple, role-specific workflows, to unite the CRM and email data silos. They also address specific use cases that leverage Generative AI Tools to save you hours of time, making sales, service, and commerce roles more effective.
Benefits
- Help your teams make more intelligent decisions with enterprise data combined with operational data
- Automate routine tasks from right where your teams work using a stand-alone app or Joule
- Understand customers and answer their questions faster with proactive insights and answers derived from enterprise data
Business Value
- 30% increase in staff productivity
- 1% increase in win rate
- 1.5% increase conversion rate
- 10% increase in first call resolution rate
- Higher marketing campaign effectiveness|
Details
Solution type
AI Feature
Plans and pricing
SAP CX AI Toolkit, standard tools
Details:
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
Use the
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
- Contract duration available upon request
Details:
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
Use the
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
Technical Information
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Business process security
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Risk and threat mitigation
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Cloud delivery options
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Installation and setup
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Configuration
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Integration
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Resources
AI Feature - SAP Help Portal
Initial Setup - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
SAP CX AI Toolkit, standard tools
