AI agents for Service
Ascendo AI is an agentic AI platform for technical service teams. Ascendo shares relevant solutions, predicts precise debugging steps, refines knowledge just like what an expert would have done. Ascendo provides a highly accurate game plan for complex expert, remote, field, contact center or self service support. Using Ascendo's superior AI explainability, teams reduce resolution time and escalations, identify patterns to become proactive. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Reduce Resolution time
Reduction in time to resolution for agents to resolve customer problems. With Ascendo, this is done by showcasing top solutions, debugging problems, expert help, knowledge Intelligence and generative AI.
Self Service Automation
Ascendo enables customers to get Self Service help to resolve problems on their own. Ascendo enables self service through AI chat Bot, Community and Forums.
Reduce Escalations
Reduce number of escalations through Preventative maintenance, Knowing Top trending issues, automatic categorization of priorities and sentiment analysis.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Consumer Products, Utilities, Life Sciences, Telecommunications
Compatibility
Works with
SAP Cloud for Customer core applications
Features
ResolveGPT
Ascendo shares relevant solutions, predicts precise debugging steps, refines knowledge for resolution just like what an expert would have done. Ascendo is like having an expert in your backpocket.
Voice of the Customer
Never again have to manually read through every issue to categorize, rearrange, prioritize or triage. Ascendo suggests Top trending issues, Automatic Root Cause and product feedback. Voice of the Customer is now real-time with AI.
Self Service Automation
Connect Ascendo bot anywhere you want to provide self service - your community, forum or website. Watch how Ascendo delights customers. When it cannot help or does not find the relevant solution, it connect to an agent and provides enough guidance to the agent.
Plans and pricing
Ascendo Proactive AI
ResolveGPT - Game plan, Debug engine, Knowledge Intelligence to parts details to make any agent an expert. Entice customers to solve problems on their own. Reduce resolution time and escalations.
SparesGPT - Eliminate the guesswork in ordering spares. Identify risk in re-order points based on failures to become proactive within logistics.
PreventGPT - Get ready to say goodbye to firefighting by predicting when escalations are going to happen through many parameters including sentiment.
RevealGPT - Learn in real time what the root causes of issues, product feedback, customer feedback so you can make predictive actions to support operations.
ResolveGPT Engine
- Minimum contract 1 year
ResolveGPT - Game plan, Debug engine, Knowledge Intelligence to parts details to make any agent an expert. Entice customers to solve problems on their own. Reduce resolution time and escalations.
SparesGPT - Eliminate the guesswork in ordering spares. Identify risk in re-order points based on failures to become proactive within logistics.
PreventGPT - Get ready to say goodbye to firefighting by predicting when escalations are going to happen through many parameters including sentiment.
RevealGPT - Learn in real time what the root causes of issues, product feedback, customer feedback so you can make predictive actions to support operations.
ResolveGPT Engine
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Artificial Intelligence |
| Industry | Cross-Industry, Consumer Products, Utilities, Life Sciences, Telecommunications |
| Works with |
SAP Cloud for Customer core applications |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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Resources
SAP Endorsed App
AI Resolution Engine
Ascendo for SAP CX
Publisher
Ascendo.ai, Inc.
Ascendo AI is a technology company transforming field service and technical support operations with AI-driven automation and intelligence. Headquartered in Palo Alto, CA, Ascendo AI creates AI-powered teammates that work alongside human engineers to boost efficiency, quality, and scalability in service management. Founded to make expert-level knowledge universally accessible, the company addresses challenges in B2B industries where up to 60% of operating budgets go to support. Its solutions reduce support complexity, streamline knowledge creation, and prevent knowledge loss from attrition. AI agents self-learn, measure performance in quality, speed, and accuracy, and adapt to industry needs, helping teams scale without sacrificing quality. Global leaders like Infinera, Teradata, EDF Renewables, and GE Healthcare trust Ascendo AI to drive consistency, efficiency, and excellence in service operations.
