Launch a B2B customer portal in weeks: Give B2B buyers instant, 24x7 access to orders and invoices
Explore how SAP B2B Self-Service Portal digitalizes important post-purchase processes and provides self-service that supports customers and empowers employees. Descărcați documentulLaunch a B2B customer
portal in weeks
Give B2B buyers instant, 24x7
access to orders and invoices
Customer self-service that scales without
adding headcount
Customers expect immediate service. Sales and support
teams are overwhelmed with growing sales volumes and
high turnover. For B2B companies, there is pressure to
provide instant, intuitive, and always-available digital
experiences that make customers feel valued and lessen
the burden on employees.
What if there was something that could save your teams
time, strengthen customer relationships, and modernize
your tech stack—all at the same time?
That something is SAP B2B Self-Service Portal, an add-on
for SAP Cloud ERP solutions that improves post-purchase
experiences and drives measurable efficiency.
Help ensure a seamless digital customer experience,
starting with your ERP data
SAP B2B Self-Service Portal gives your customers real-time
access to order status, invoices, and delivery details, no
matter how they placed the order.
With connectivity to SAP Cloud ERP, the portal pulls order
data from all your sales channels—EDI, phone, e-mail, field
sales, and more—into one user-friendly portal.
If your customer experience lags
behind that of the competition, a self-
service portal can help you get ahead.
Today’s B2B buyers,
especially Gen Z and
millennials, expect 24x7
access to real-time order
information. With a branded
self-service portal, you can
give them that experience
instantly using your existing
data from SAP Cloud ERP.
SAP B2B Self-Service Portal
portal in weeks
Give B2B buyers instant, 24x7
access to orders and invoices
Customer self-service that scales without
adding headcount
Customers expect immediate service. Sales and support
teams are overwhelmed with growing sales volumes and
high turnover. For B2B companies, there is pressure to
provide instant, intuitive, and always-available digital
experiences that make customers feel valued and lessen
the burden on employees.
What if there was something that could save your teams
time, strengthen customer relationships, and modernize
your tech stack—all at the same time?
That something is SAP B2B Self-Service Portal, an add-on
for SAP Cloud ERP solutions that improves post-purchase
experiences and drives measurable efficiency.
Help ensure a seamless digital customer experience,
starting with your ERP data
SAP B2B Self-Service Portal gives your customers real-time
access to order status, invoices, and delivery details, no
matter how they placed the order.
With connectivity to SAP Cloud ERP, the portal pulls order
data from all your sales channels—EDI, phone, e-mail, field
sales, and more—into one user-friendly portal.
If your customer experience lags
behind that of the competition, a self-
service portal can help you get ahead.
Today’s B2B buyers,
especially Gen Z and
millennials, expect 24x7
access to real-time order
information. With a branded
self-service portal, you can
give them that experience
instantly using your existing
data from SAP Cloud ERP.
SAP B2B Self-Service Portal
Empower customers. Optimize operations.
“Where’s my order?” “Did I pay my invoice?”
“How often do I order this product?”
Your sales and support teams are responding to
more customer inquiries than ever. But the answer
isn’t hiring more sales reps. After all, high-quality
employees can be difficult to hire, train, and
retain. Plus, it’s critical to focus on the efficiency
of every transaction.
The key to better margins and sustainable profits is
adopting scalable self-service tools that improve
margins without adding headcount. SAP B2B
Self-Service Portal connects customers to the
order insights they need, deflecting constant calls
and e-mails away from your sales and support
reps. This frees their time to focus on higher-value
tasks, such as deepening customer relationships
and generating new business.
The portal also improves the customer experi-
ence and removes many common post-purchase
challenges. Its intuitive UI gives users the order
information they’re accustomed to viewing in their
personal B2C shopping experiences, on mobile
or desktop devices. (See Figure 1 for an example
of the portal login screen.) For B2B buyers, the
value is as simple as the difference between wait-
ing hours for a callback and taking a few seconds
to tap into the portal.
2 | 4
Figure 1: Custom login screen for a B2B self-service portal
“Where’s my order?” “Did I pay my invoice?”
“How often do I order this product?”
Your sales and support teams are responding to
more customer inquiries than ever. But the answer
isn’t hiring more sales reps. After all, high-quality
employees can be difficult to hire, train, and
retain. Plus, it’s critical to focus on the efficiency
of every transaction.
The key to better margins and sustainable profits is
adopting scalable self-service tools that improve
margins without adding headcount. SAP B2B
Self-Service Portal connects customers to the
order insights they need, deflecting constant calls
and e-mails away from your sales and support
reps. This frees their time to focus on higher-value
tasks, such as deepening customer relationships
and generating new business.
The portal also improves the customer experi-
ence and removes many common post-purchase
challenges. Its intuitive UI gives users the order
information they’re accustomed to viewing in their
personal B2C shopping experiences, on mobile
or desktop devices. (See Figure 1 for an example
of the portal login screen.) For B2B buyers, the
value is as simple as the difference between wait-
ing hours for a callback and taking a few seconds
to tap into the portal.
2 | 4
Figure 1: Custom login screen for a B2B self-service portal