SAP Customer Experience (SAP Cloud for Customer, SAP Sales Cloud Version 2, SAP Service Cloud Version 2, and SAP Enterprise Service Management) C5 Audit Report 2026
The scope of this C5 report includes the SAP Cloud for Customer, SAP Sales Cloud Version 2, SAP Service Cloud Version 2, and SAP Enterprise Service Management systems.
The SAP Cloud for Customer system is an SAP Customer Relationship Management (CRM) Software-as-a-Service (SaaS) offering. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. It is a multi-tenant cloud offering that brings sales, customer service and social CRM together.
SAP Cloud for Customer System Supported by Infrastructure Managed by Amazon Web Services is offered in the following data center regions:
The SAP Sales Cloud Version 2, SAP Service Cloud Version 2, and SAP Enterprise Service Management is an SAP Customer Relationship Management (CRM) Software-as-a-Service (SaaS) offering. It is a cloud native product built on the Amazon Web Services (AWS) hyperscaler. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. SAP Sales Cloud Version 2, SAP Service Cloud Version 2, and SAP Enterprise Service Management is a multi-tenant cloud offering that brings sales, customer service and social CRM together.
Cloud Computing Compliance Controls Catalogue (C5) reports are prepared in accordance with attestation standards established by the American Institute of Certified Public Accountants (“AICPA”) and in accordance with the International Standard on Assurance Engagements (“ISAE”) 3000 Revised, Assurance Engagements Other than Audits or Reviews of Historical Financial Information, issued by the International Auditing and Assurance Board (IAASB). C5 outlines minimum security for cloud computing, aimed at cloud providers, auditors, and clients. Introduced in 2016, it helps customers choose a secure cloud provider and tailor a risk management system. C5 assures cloud services security by providing transparency via a standardized examination and reporting system. The 2020 version of C5 includes 125 criteria from 17 areas, based on national and international standards and publications.
SAP Customer Experience has regularly prepared C5 Type 2 audit reports by an independent 3rd party accountant. This version of the report covers the audit period 1. April 2025 to 31. March 2026.
The use of these reports is restricted. A copy of this report is available for all SAP customers and prospects with non-disclosure agreement in place.