Utilities Customer Self-Service Agent

Reduce customer service costs and improve customer satisfaction.

Overview

Save customer service costs with the Utilities Customer Self-Service Agent that delivers fast, personalized answers in multiple languages. This agent has built-in integration with SAP Cloud ERP Private solutions for utilities. It delivers tailored customer experiences with a full understanding of customer context including contracts, tariffs, product details, consumption data, and up-selling opportunities. The agent can help utility organizations address specific challenges stemming from market deregulation and the rise of prosumers which increase the volume complexity of customer interactions due to a wider variety of rates and products available.

Benefits

Deliver human-like service with a tailored, personalized customer experience
Provide faster response times with automated answers that also reduce calls to contact centers
Address industry challenges with the ability to efficiently process increasingly complex customer interactions

Business Value

45% reduction in contact center FTE cost

Details

Solution type

AI Agent

Plans and pricing

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