SAP Field Service Management
What is SAP Field Service Management?
Field service management software from SAP is a comprehensive, AI-enabled cloud solution that provides tools for scheduling, dispatching, and tracking field technicians, letting you resolve customer issues faster.
With powerful field service software from SAP, you can connect processes and data to make better decisions that minimize risks while reducing costs.
Improve first-time fix rates with mobile technology and AI-based recommendations to find the right technician for the job and confirm parts availability
Accelerate service execution and keep customers informed with integrated processes and intuitive technician collaboration
Increase satisfaction and cut field service costs by boosting productive time, streamlining dispatch, and making timely decisions based on real-time data
Explore how to optimize asset and service management
Join us in Rome October 8–9 for the SAP for Asset and Service Management Conference to see how organizations are using next-generation technologies.
Key benefits
Improve scheduling and dispatching
Optimize the scheduling and dispatching of field technicians to ensure the right technician is assigned to the right job at the right time, reducing downtime and increasing efficiency.
Optimize routes
Use AI and advanced algorithms to chart efficient routes for field technicians, predicting traffic patterns and job duration to minimize travel and maximize the number of appointments.
Manage resources better
Gain insights into resource utilization, reducing costs and preventing resource shortages by optimizing the use of tools, equipment, and inventory.
Key features
AI-based schedule optimization
Predictive scheduling for job length and traffic
Best matching technician
No-code policy designer
Appointment booking API
Mobile workforce enablement
Native offline-first applications
Guided workflow and intuitive smart forms
Location tracking and time recording
Service confirmation and reporting
Crowd services
Crowd marketplace
Partner portal
Optimized scheduling and offline mobile app
Integrated procurement
Explore more service management software
Connect every customer touchpoint and deliver a unified service resolution with SAP solutions for your industry.
See what analysts are saying about SAP
Leading the market for field service management
Read this IDC MarketScape report and learn why IDC puts SAP in the 2023-2024 Leaders category for field service management.
Using service to generate greater value
Read why IDC names SAP a Leader in service life-cycle management based on scalability, flexibility, integration, and more.
Accelerating business growth in the service economy
Learn how technological advancements, evolving customer preferences, and service-oriented economies are driving business change.