Apart from servicing equipment in the field, a technician spends the majority of their time traveling from one place to the other. While driving in populated cities or heavily used highways, often the driving time worsens constantly due to traffic. To optimize this and utilize a technician's expertise more, SAP Field Service Management uses intelligent metrics to predict realistic driving distances and times. This is achieved by the inclusion of historic and live traffic data during the scheduling. The up-to-date information is procured from one of our 3rd party partners. Currently, the list includes HERE Maps® and Logiball Localion®.

Benefits

• Accurate arrival time of technicians based on real traffic data
• Reduced time spent in traffic
• Potential to plan more activities by avoiding peak traffic times on certain routes