- End-to-end commercial service management, from fulfillment to billing and finance
- A single platform for planning and managing technical services
- Broad visibility across service operations with data tracking, visualization, and interaction
- Holistic analytics across your entire portfolio of services
Service management with cloud ERP
How do you retain customers for life? By providing a seamless, personalized after-sales experience that anticipates and meets needs on any channel. Earn customer loyalty with quick resolution times and gather feedback with customer service capabilities in SAP S/4HANA Cloud.
Service capabilities in SAP S/4HANA Cloud: What’s included
At every turn, the customer service capabilities in SAP S/4HANA Cloud can help you deliver outstanding service and support that earns you customer loyalty for the long-term.
See how customers are succeeding
Create a robust integration management solution
Learn how Allied Rongda built an all-inclusive loop of supply, finance, and information processes.
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Standardize processes across global operations with unified ERP
Learn how Siemens Gamesa is establishing a simplified and harmonized IT landscape with help from SAP.
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Create a connected and agile enterprise in the cloud
Discover how Eczacıbaşı now has the agility to better meet customer expectations and gain competitive advantage amid changing industry dynamics.
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Need more customer service management software?
SAP has an extensive portfolio of software for every customer and field service need – and it all integrates seamlessly with SAP S/4HANA Cloud. Explore solutions:
Explore the latest release highlights and product road map
Release highlights
See new features, functions, and highlights in the latest release of SAP S/4HANA Cloud.