SAP User Experience Management by Knoa

Gain unique visibility into user behaviors, workflows, adoption, and productivity to improve workforce performance.
User error data in SAP User Experience Management by Knoa

Boost performance efficiency with user experience management insights

Mine and analyze user behavior data to proactively maximize the value of SAP solutions across your organization.

User experience analytics generated from SAP User Experience Management by Knoa
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Optimize the performance of your SAP software and the people who use it with the SAP User Experience Management application by Knoa.

  • Hybrid deployment
  • Measure and manage the user experience
  • Make data-driven decisions about user support
  • Improve adoption of your enterprise software
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Key benefits

Measure user experience with real user behavior data

Gain a data-driven understanding of how your employees interact with enterprise applications to find specific areas for improvement and take corrective action.

Optimize processes and increase user adoption

Impact employee productivity by identifying opportunities that help improve user training, application usability, business process performance, and compliance.

Support your entire SAP software landscape

Get a complete view of user and application performance across your entire SAP software landscape with front-end monitoring and access to experience metrics.

Key features

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Automated collection of productivity metrics

  • View standard and custom transactionsthat your users use across the SAP software landscape

  • Track users’ actions and identify performanceissues that they experience or create

  • Aggregate and analyze user input to generate informative reports for various workstreams

Improved performance through insightful metrics

  • Identify training opportunities to improve application performance

  • Adjust operations by fine-tuning business processes

  • Configure products to achieve full compatibility with global privacy regulations

Successful migration to SAP S/4HANA

  • Quantify ROI on a small scale before embarking on a full-blown implementation

  • Identify critical issues that should be addressed while migrating to SAP S/4HANA

  • Modify outdated, inefficient, and complex processes before moving to a new platform

Management of enterprise solution performance

  • Measure user effectiveness, quality assurance, training status, and skills for new implementations

  • Pinpoint issues based on prior performance and take corrective measures during solution upgrades

  • Provide the information your business areas need to help users meet training and business needs

Assessment of user experiences

  • Understand the real user experience of how employees interact with enterprise software

  • Analyze every touch point,including desktops, laptops, mobile devices, and virtual environments

  • Measure user experience on SAP S/4HANA as well as legacy SAP applications

Pricing

Choose a base plan

SAP User Experience Management by Knoa

  • Metric:

    • This product is priced per resource per year.
    • Resource is any individual authorized to access the Cloud Service.
    • For this Cloud Service, the number of monitored authorized individuals are counted.

  • Contract duration details:

    • The yearly price and quantity are pro-rated per month for contract durations that are less than a year.

  • Price upon request:

    • Pricing structure and contract duration details are available on request.
  • In blocks of 1 Resources
  • Contract duration 3 to 36 months
  • Auto-renewal

  • Metric:

    • This product is priced per resource per year.
    • Resource is any individual authorized to access the Cloud Service.
    • For this Cloud Service, the number of monitored authorized individuals are counted.

  • Contract duration details:

    • The yearly price and quantity are pro-rated per month for contract durations that are less than a year.

  • Price upon request:

    • Pricing structure and contract duration details are available on request.

Technical and security resources

SAP Help Portal

Visit SAP Help Portal to find detailed documentation, guides, and articles to help you implement, configure, and optimize SAP products.

Get started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

SAP Enterprise Support, cloud edition for SAP SuccessFactors HCM

Embedded in every SAP cloud solution at no additional fee, the SAP Enterprise Support, cloud editions offering can help drive your immediate and ongoing success through expert guidance, SAP Enterprise Support Academy, tools, reports, and services. 

Learn more about SAP Enterprise Support 

SAP Preferred Success for HCM solutions from SAP

Our success resources from SAP Preferred Success can help you realize the value of your HCM solutions from SAP, achieve your desired business outcomes, enhance the user experience, and improve business performance and process integration.

Read the infographic 
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