B2B customer portal providing self-service order and account management
Enable your customers to track orders and shipments; access invoices, quotes, and payment history; check account balance and available credit; and download business documents —directly from SAP ERP. Our customer portal streamlines operations, scales with your business, and fully aligns with the SAP Business Suite road map through direct SAP BTP integration.
Benefits
Enhance customer experience with self-service access to account and order info
Provide your customers with direct access to real-time order status, shipment tracking, invoices, quotes, available credit, and business documents including order confirmations and bills of lading, all in one place and on any device. With accurate data pulled directly from SAP ERP, they can make critical decisions faster, without the need for phone calls or emails.
Maintain a clean core with direct SAP BTP integration
Get real-time access to SAP ERP data without duplication, transfers, or compromising your clean core. Eliminate the need for external data storage and reduce security risks by keeping all business logic and data where it belongs — inside SAP ERP.
Future-proof your customer service portal for seamless growth
Ensure your portal grows with your business and adapts to changes in your tech landscape. Scale effortlessly as your operations expand or your SAP ERP transitions to the cloud, without the hassle of replatforming. Stay in sync with SAP Business Suite strategy and maintain uninterrupted service through every transition.
Reduce customer service workload and improve operational efficiency
Automate routine tasks like shipment tracking, order inquiries, and invoices, empowering reps to focus on more complex issues and improving efficiency.
Features
View order status and live shipment tracking
Customers can track orders from all channels: phone, fax, electronic data interchange, and B2B e-commerce. Integration with all major carriers provides links to real-time tracking numbers. Through self-service, customers can stay on top of orders and shipments from any device.
Customize your portal to match brand and business logic
The portal offers the flexibility to integrate headlessly with your existing storefront or use out-of-the-box options to customize the built-in user interface. It provides real-time SAP ERP sync and can adapt to your specific business workflows, ensuring a seamless experience tailored to your needs.
Access and download business documents from SAP ERP in one click
Customers can click on any order to instantly access and download all order-specific documents, including invoices, order confirmations, and month-end statements without logging into SAP ERP. All documents are pulled directly from your SAP ERP system, streamlining access and reducing manual effort.
Plans and pricing
All plans include:
Essential - Over 2500 Users
Full order-to-cash visibility — view quotes, orders, deliveries, invoices, and payment history
Unified account dashboard with recent quotes, orders, deliveries, invoices, and payments
Download business documents including order, delivery, billing, and custom SAP reports
Live pricing and availability checks
Manage returns, replacements, and price discrepancies with e-claims
Price upon requestFull order-to-cash visibility — view quotes, orders, deliveries, invoices, and payment history
Unified account dashboard with recent quotes, orders, deliveries, invoices, and payments
Download business documents including order, delivery, billing, and custom SAP reports
Live pricing and availability checks
Manage returns, replacements, and price discrepancies with e-claims
Essential - Under 2500 Users
Full order-to-cash visibility — view quotes, orders, deliveries, invoices, and payment history
Unified account dashboard with recent quotes, orders, deliveries, invoices, and payments
Download business documents including order, delivery, billing, and custom SAP reports
Live pricing and availability checks
Manage returns, replacements, and price discrepancies with e-claims
Per MonthUSD 2,500.00- + USD 60000.00 Setup Fee
- USD per Users
- Minimum contract 3 years
See all pricing details Full order-to-cash visibility — view quotes, orders, deliveries, invoices, and payment history
Unified account dashboard with recent quotes, orders, deliveries, invoices, and payments
Download business documents including order, delivery, billing, and custom SAP reports
Live pricing and availability checks
Manage returns, replacements, and price discrepancies with e-claims
