Portal for end customers to manage subscription commerce, invoices, payments, and disputes
An omnichannel self-service application that enables end customers to purchase and manage subscriptions, view invoices, make payments, and raise disputes, integrating with SAP S/4HANA Private Cloud, SAP S/4HANA Public Cloud, and SAP Billing and Revenue Innovation Management (BRIM).
Benefits
Manage subscription commerce and the entire subscription lifecycle
Enable end customers to browse, purchase, renew, upgrade, downgrade, or cancel subscriptions through a self-service portal. By reducing manual intervention, organizations can improve customer experience, accelerate subscription adoption, and lower support costs.
Provide a unified view of subscriptions, invoices, and payments
Provide end customers a single portal to access active subscriptions, invoices, payment history, and account balances. Consolidating subscription and financial information improves transparency and reduces customer enquiries.
Enable secure self-service for invoices and payments
Allow end customers to view invoices, download billing documents, and make payments using supported payment providers. Self-service access helps reduce payment delays, improve collections, and lower the workload on customer service teams.
Simplify dispute resolution
Allow end customers to raise and track invoice disputes directly from the portal while maintaining visibility into their status. Faster dispute resolution improves customer satisfaction and helps accelerate the order-to-cash process.
Features
Enable Single Sign-On via Microsoft and Okta
Enable secure, seamless access through Single Sign-On (SSO) with Microsoft and Okta, allowing customers to log in using their existing enterprise credentials.
Manage subscription lifecycle
Enable end customers to view active plans and manage renewals, upgrades, downgrades, or cancellations from a single portal. Changes are reflected in SAP Billing and Revenue Innovation Management (BRIM), reducing manual effort and improving the customer experience.
Purchase subscriptions and bundled offerings
Allow end customers to browse available plans and purchase subscriptions individually or together with hardware or bundled products. The guided purchasing experience simplifies ordering and supports faster adoption of subscription-based offerings.
Plans and pricing
All plans include:
Enterprise Edition
Financial self-service (Invoices, Payments and Statements)
Subscription commerce
Intelligent dispute management
Microsoft and Okta single sign-on (SSO)
SaaS software subscription
SAP BTP cloud infrastructure
Standard product support
Price upon requestFinancial self-service (Invoices, Payments and Statements)
Subscription commerce
Intelligent dispute management
Microsoft and Okta single sign-on (SSO)
SaaS software subscription
SAP BTP cloud infrastructure
Standard product support
Premium Edition
Financial self-service (Invoices, Payments and Statements)
Subscription commerce
Intelligent dispute management
Microsoft and Okta single sign-on (SSO)
SaaS software subscription
SAP BTP cloud infrastructure
Standard product support
Per YearUSD 64,000.00- USD per Customer Accounts
- Minimum contract 3 years
- Minimum 1 order required
See all pricing details Financial self-service (Invoices, Payments and Statements)
Subscription commerce
Intelligent dispute management
Microsoft and Okta single sign-on (SSO)
SaaS software subscription
SAP BTP cloud infrastructure
Standard product support
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Revenue Management |
| Industry | Media, Travel and Transportation, Healthcare, Telecommunications, Cross-Industry |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies). |
| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Q2C CustomerPortal User Journey
Introduction to the Q2C CustomerPortal
Q2C CustomerPortal—Revolutionizing Subscription Management
Publisher
Acuiti Labs Limited
Acuiti Labs is a specialist SAP Partner focused exclusively on Quote-to-Cash and SAP Billing and Revenue Innovation Management (BRIM) solutions. With over 25 enterprise customers across North America and Europe, a team of more than 400 Q2C professionals, and a 100% successful project track record, we help organizations modernize their revenue management with SAP-certified products, cloud-native solutions, and deep implementation expertise across both SAP S/4HANA Cloud Public Edition and SAP S/4HANA Cloud Private Edition.
