Do not buy Upgrade Weekend Support services without prior SAP confirmation
Contact the Upgrade Weekend Support back-office team at sap_uws@sap.com at least four weeks before a planned upgrade, migration, or go-live project. Wait for approval before buying this service.
Service overview
Book critical upgrade support
Learn more about when to use SAP Upgrade Weekend Support, how to order the service, and what to expect.
Have a single point of contact for all issues
Connect to SAP directly for support on critical technical upgrades, migration (operating system, database, data center, etc.), or go-live events over the weekend or on holidays.
Maintain constant communication
Support consultants jump-start the message processing cycle, track the case, and communicate with you and internal colleagues to speed up case resolution.
Details
Solution type
Professional Services
Compatibility
Works with
- SAP S/4HANA Enterprise Management
- SAP S/4HANA Cloud Private Edition
- SAP BW/4HANA
Pricing and service scope
Choose a base plan
SAP Upgrade Weekend Support 60 Hrs.
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SAP Upgrade Weekend Support for up to 60 consecutive hours
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Prerequisite:
- Prior approval from SAP Upgrade Weekend Support Team via e-mail confirmation
monthly priceUSD 569.17- In blocks of 1 Flat Fee
- Contract duration 1 year
- Renewal not available
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SAP Upgrade Weekend Support for up to 60 consecutive hours
-
Prerequisite:
- Prior approval from SAP Upgrade Weekend Support Team via e-mail confirmation
-
SAP Upgrade Weekend Support 108 Hrs.
-
SAP Upgrade Weekend Support for up to 108 consecutive hours
-
Prerequisites:
- The booking of this service requires prior approval from SAP Upgrade Weekend Support Team. Obtain a written e-mail confirmation for the 108 hours Upgrade Weekend Support first, and only then book this service!
monthly priceUSD 1,136.67- In blocks of 1 Flat Fee
- Contract duration 1 year
- Renewal not available
-
SAP Upgrade Weekend Support for up to 108 consecutive hours
-
Prerequisites:
- The booking of this service requires prior approval from SAP Upgrade Weekend Support Team. Obtain a written e-mail confirmation for the 108 hours Upgrade Weekend Support first, and only then book this service!
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We’re sorry!
Resources
About SAP Upgrade Weekend Support
Contract Scope Document for SAP Upgrade Weekend Support 60 Hours
Contract Scope Document for SAP Upgrade Weekend Support 108 Hours
Frequently asked questions
Can the scope of this service be customized for a special request?
If you’re purchasing through the SAP Store, the service scope is fixed and cannot be modified. If you want to make a custom request, contact your SAP Sales representative to have the service specifically scoped and estimated.
Are any discounts available in the SAP Store?
No, discounts are not available for services purchased through the SAP Store. All prices listed are fixed and already reflect the best possible pricing.
What is the delivery process for services that I purchase through the SAP Store?
After purchasing a service via the SAP Store, the delivery process is:
- Confirmation: You’ll receive a confirmation email detailing your purchase and any next steps.
- Coordination: An SAP representative will reach out to schedule the delivery and ensure that you understand all prerequisites and requirements.
- Execution: The service will be delivered according to the scope and terms specified in your purchase.
- Completion: When the service is completed, you’ll receive a summary report and any relevant documentation or follow-up instructions.
Throughout the delivery process, SAP support is available to answer any questions or address concerns you may have.
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