Empowering Utilities with Seamless Preference and Data Solutions
Simplify customer management in SAP-Unify preferences, automate notifications, and centralize control for a frictionless experience. Boost satisfaction with personalized comms and real-time insights. Native integration saves you time and money.
Overview
Results in efficient customer communication and satisfaction
uPrefer's Preference Center enables utilities to communicate with their customers through the customers' preferred channels of communication, at their desired time, ensuring all utility communications align with customer preferences. This approach results in enhanced customer satisfaction and significantly boosts companies' J.D. Power ratings.
Improves return on equity
Utility rate commissions consider customer satisfaction ratings as a key determinant when evaluating rate increase requests from utilities. Utilities with higher customer satisfaction ratings are often granted a higher allowed Return on Equity (ROE), incentivizing them to prioritize customer satisfaction.
Decreases customer call volume
uPrefer's Preference Center reduces unnecessary call volume by enabling proactive communication, allowing utilities to inform customers about various activities, such as outages, billing, and payment-related updates, even before the customer feels the need to contact the utility.
Details
Solution type
Extensions and Add-ons
Industry
Oil, Gas, and Energy, Utilities, Public Sector, Telecommunications
Compatibility
Works with
Features
Provides one central repository for all of customer's preferences
uPrefer's Preference Center enables companies to consolidate all customer preferences into a single, centralized repository seamlessly integrated within the SAP ecosystem. This ensures a single source of truth and provides easy access to customer preference data.
Responds seamlessly to contract management processes
uPrefer's Preference Center seamlessly integrates with various contract management processes, such as move-in and move-out scenarios, by automatically activating or deactivating communication preferences based on the customer's predefined rules, ensuring personalized communication with customers.
Enables audit tracing for regulatory compliance
uPrefer's Preference Center helps companies achieve higher compliance with regulations such as the TCPA and the CAN-SPAM Act by eliminating unnecessary communications and ensuring all interactions occur only with customer consent and through their preferred channels.
Plans and pricing
EPHUB 3.0 - Preference Management Only
Preference Management - Provides composable preference management
Consent Management - Provides ability to capture customer consent against communication data
Authorization Management - Provides ability for customers to define authorizations for relationship entities to manage their accounts
Notification Management - Configurable events management, compose message and status integration
EPHUB with Preference Management
- + USD 50000.00 Setup Fee
Preference Management - Provides composable preference management
Consent Management - Provides ability to capture customer consent against communication data
Authorization Management - Provides ability for customers to define authorizations for relationship entities to manage their accounts
Notification Management - Configurable events management, compose message and status integration
EPHUB with Preference Management
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Enterprise Resource Planning |
| Industry | Oil, Gas, and Energy, Utilities, Public Sector, Telecommunications |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode). |
| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers. |
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Single Pager / Fact Sheet
White Paper
Website
Publisher
uPrefer Solutions, Inc.
