Innovative eCommerce for energy suppliers (EVU) with strong SAP BTP interface

Modular, cloud-based eCommerce software with a wide range of accompanying services and products. On the basis of a strong SAP BTP interface, encore eCom creates digital customer experiences and make online sales, energy billing and services future-proof.

Overview

Develop new sales channels

In addition to the direct customer access (the customer portal), there is an 'indirect sales partner' module with included commission invoicing, perfect to serve the two most important digital input channels of any energy supplier.

Value your existing customers

Increase customer lifetime value and reduce churn with intelligent cross- and upselling, innovative CX, customer-centric services and an attractive customer portal.

Shorten time-to-market

New Non-Commodities can be published on the encore eCommerce solution in just five minutes. Define a margin on every single product or service in just three steps!

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Details

Solution type

Extensions and Add-ons

Industry

Cross-Industry, Retail, Utilities, Public Sector, Telecommunications

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP S/4HANA Cloud Private EditionSAP Integration SuiteSAP S/4HANA Enterprise Management

Features

Take advantage of our extended ecosystem

More than just a modern licensing platform, as a comprehensive service and product world is available that covers all the needs of an energy supplier - from the order line to credit checks, logistics, single sign-on, telecommunications and business process outsourcing (BPO).

Take advantage of our extended ecosystem
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Connect your software with our encore API (SAP BTP)

Easily connect your backend solution to encore via the API catalogue. Our intelligent integration layer based on the SAP Business Technology Platform (BTP) is a cloud-based multifunctional tool that allows you to effortlessly connect a utility's peripheral systems.

Connect your software with our encore API (SAP BTP)
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Focus your core business with Business Process Outsourcing

Services from billing to fraud management to MaKo, so you can outsource your IT infrastructure and reduce your business risk. Transfer selected energy services to encore and concentrate on your core business!

Focus your core business with Business Process Outsourcing
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Plans and pricing

All plans include:

  • Licence price model for individual modules (cost per module and month)
  • Metering point price model for a complete BPO (Business Process Outsourcing) offer

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  • New customer module with single sign-on. New customers receive an e-mail with the order confirmation.
  • Existing customer basic licence with CMS and single sign-on: View account invitation and delivery status, change tariff.
  • Existing customer extension licence with CSS: Change customer master data, report meter reading, change tariff, view consumption history a.s.o.
  • Cloud Platform Integration / Business Technology Platform: High-performance, intelligent interface between all systems and logics (BTP)

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  • encore offers full service for business process outsourcing - price on request

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  • Cross- and upselling module
  • Customer self service portal
  • Logistics fulfillment module
  • Credit check module
  • Testing instance

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Technical Information

Technical details

Solution type Extensions and Add-ons
Category Enterprise Resource Planning
Industry Cross-Industry, Retail, Utilities, Public Sector, Telecommunications
Works with
  • SAP S/4HANA Cloud Private Edition
  • SAP Integration Suite
  • SAP S/4HANA Enterprise Management

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment
  • Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs.
  • Software-as-a-Service solution This product is delivered online as a subscription service.
  • Cloud Solution This product is designed to be delivered over a network as a cloud service.
  • User Assistance provided Assistance is provided to enable all target users to install configure, and use the solution.
Operations
  • Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater.
  • Auditable logging and tracing This product offers auditable logging and tracing capabilities to aid in debugging and troubleshooting.
  • Meets recommended support levels This product meets SAP Store-recommended standards for support levels and turnarounds.
  • Meets SAP Store recommended Service Levels This product meets SAP Store-recommended service levels.
  • High availability and disaster recovery This product has been designed to ensure minimal service interruption and quick restoration of service in the event of a disruption.
  • Meets recommended data lifecycle management standards This product meets SAP Store-recommended standards for data lifecycle management and data destruction.

Security and compliance

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Security
  • Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies.
Compliance
  • Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers.
  • EU data privacy This product complies with European Union requirements for data privacy.
  • Open source attribution This product complies with the fulfillment of notice and attribution requirements for open source products.

Resources

Reference: badenova AG & Co. KG

Reference: enverde - full BPO

Reference: sparstrom Energievertriebs GmbH

Reference: Rheinhessische Energie- und Wasserversorgungs-GmbH

Publisher

More solutions provided by encore GmbH

products

service1label

Ask publisher

service1url

contact-leadform

service1description

Contact the publisher for further details

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contact-publisher

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MFrNzzrlTNela_nTJbjO5g:LEAD_TRIAL

service2label

Contact support

service2url

https://store.sap.com/dcp/en/supportform

service2description

Submit a support ticket for assistance with any questions or issues

service2icon

contact-support