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Screenshot of the strategic dashboard screen available in SAP Emarsys Customer Engagement

Empower marketers to grow customer lifetime value

Happy customers are loyal customers. Reach customers where they are with real-time, personalized, and omnichannel customer engagement.

What is SAP Emarsys Customer Engagement?

Our customer engagement platform can help you deliver personalized, real-time engagements at scale that increase retention and loyalty.


Accelerate time to value, meet customers where they are with what they want, and produce measurable results with real-time, scalable personalization.

  • Capitalize on revenue opportunities by deploying integrated, personalized, and cross-channel campaigns quickly and at scale
  • Increase conversion rates by using AI-powered insights to understand customers and deliver relevant, real-time engagements
  • Grow your business by reaching millions of customers in the moments that matter with relationship-building interactions

Reach customers through agile marketing

Learn how marketing agility leads to superior ROMI and customer lifetime value.

Build a business case

Explore personalization engines

See why Emarsys, now part of SAP, is named a Leader in the 2021 Gartner® Magic Quadrant™ for Personalization Engines*.

Grow revenue with marketing technology innovation

Accelerate business outcomes and time to value by focusing on innovation and optimization of your marketing technology stack.

Analyze key retail trends for 2022 and beyond

Find out how you can best adjust your brand to the omnichannel retail landscape in 2022 and beyond in this Econsultancy report.

Questions? Get in touch!

*Gartner, Magic Quadrant for Personalization Engines, Jason McNellis, Claire Tassin, Jennifer Polk, 19 July 2021.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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