Customer service is no longer an activity that can be confined to a single department – modern servicing requires you to activate the entire enterprise to deliver your brand promise and secure customer loyalty.
Growth at the speed of opportunity
Analysts and experts share their insights in this Intelligent CX Webcast series.
Agile, intelligent customer service protects your brand and builds loyalty.
Our customer service solutions can help you meet customer expectations now and in the future with:
Customer expectations are increasing. Rise to the challenge and improve speed, efficiency, and outcomes.
SAP Service Cloud solutions can connect different departments to resolve challenges quickly and professionally, helping you increase customer satisfaction and lifetime value.
Proactive customer service increasingly depends on intelligent technology. SAP Service Cloud solutions can automate processes and reduce the effort of routine tasks with the IoT and machine learning.
Service agents demand better experiences. SAP Service Cloud solutions can help you provide a modern, user-friendly workspace that supports service teams with the data and tools they need to succeed.
Discover how Goodyear supports its rapidly growing services business with a unified, cloud-based service management solution.
Learn how Rheem improves customer service and saves time and costs by using a single source of truth for customer interactions.
Explore how Moen improved customer service by automating processes and empowering agents to provide more complete answers.
See how De’Longhi improved customer satisfaction and agent productivity
with intuitive tools and a single view of the customer.
Learn how customer service can support your broader business objectives and how you can transform your internal operations to build an effective approach to customer service with insights from The Economist Intelligence Unit.
Learn how the SAP Service Cloud and SAP Sales Cloud solutions can help
you boost your bottom line in this Forrester study.
Intelligent customer service leverages the data, processes, and expertise within and outside customer service to increase customer service efficiency, shorten resolution time, and drive customer satisfaction. Intelligent customer service also uses intelligent technologies, such as AI, machine learning, and the Internet of Things, to automate and accelerate service processes and support service teams in their work.
Customers typically contact an organization’s customer service department with a product or service issue to be resolved. The agent must often interact with the responsible business unit, be it sales, manufacturing, finance, engineering, or another function. Customer service needs to be connected to these functions to be able to solve customer issues in a timely manner. Connecting customer service with the rest of your organization enables you to reduce resolution time, increase productivity, and drive customer satisfaction.
The new, intelligent SAP Service Cloud solution revolutionizes customer service by delivering meaningful customer connections throughout the customer lifecycle. Focusing on speed, insights, and accuracy, SAP Service Cloud can help you resolve customer issues at unmatched speed — protecting the brand’s promise and securing future growth.
The SAP Service Cloud solution integrates with the SAP Commerce Cloud solution, so you can support online shoppers with fast and personalized omnichannel customer service. With the volume of e-commerce increasing globally, it's important that customers get the support they need. Integration with the assisted service module for the SAP Commerce Cloud solution enables service agents to guide customers throughout the buying process and help them find the right products in an online shop, for example. This can increase conversion rates, reduce returns, and improve customer satisfaction.