SAP Service Cloud solution pricing

Provide superior customer service with improved accuracy and speed

Create meaningful connections throughout the customer journey, and accelerate issue resolution while delivering on your brand promise and securing future growth.

SAP Service Cloud

SAP Service Cloud can help you provide personalized customer service, speed up issue resolution and improve agent experience.

Benefits include:

Improved agent experience with an easy-to-use agent desktop

Rich customer insights and analytics

Efficient issue resolution for simple and complex cases

Intelligent customer service with AI support

Cloud based, composable solution with our version 2

Easily extend and automate your service management applications with SAP Build

Contract duration details:

The yearly price and quantity are pro-rated per month for contract durations that are less than a year.

Price upon request:

Pricing structure and contract duration details are available on request.

monthly price
USD 112.00
  • In blocks of 1 Users
  • Contract duration 3 to 36 months
  • Auto-renewal
  • See all pricing details
Terms and conditions

SAP Service Cloud can help you provide personalized customer service, speed up issue resolution and improve agent experience.

Benefits include:

Improved agent experience with an easy-to-use agent desktop

Rich customer insights and analytics

Efficient issue resolution for simple and complex cases

Intelligent customer service with AI support

Cloud based, composable solution with our version 2

Easily extend and automate your service management applications with SAP Build

Contract duration details:

The yearly price and quantity are pro-rated per month for contract durations that are less than a year.

Price upon request:

Pricing structure and contract duration details are available on request.

Add-ons to enhance your plan

  • Available for SAP Service Cloud

    SAP Service Cloud, sales add-on

    Streamline sales with intelligent workspaces, guided selling, and data-driven insights that remove complexity, boost productivity, and keepsellers focused on closing the right deals.
    Show more
    • In blocks of 1 Users
    • Contract duration 3 to 36 months
    • Auto-renewal
    • See all pricing details
    monthly price
    USD 46.00
    • In blocks of 1 Users
    • Contract duration 3 to 36 months
    • Auto-renewal
    • See all pricing details
    Terms and conditions
  • Available for SAP Service Cloud

    SAP Sales and Service, utilities add-on

    Enhance service efficiency and customer satisfaction with a solutiontailored for utilities, streamlining industry-specific service processesthrough seamless integration with SAP S/4HANA Utilities.
    Show more
    • In blocks of 1 Users
    • Contract duration 3 to 36 months
    • Auto-renewal
    • See all pricing details
    monthly price
    USD 67.00
    • In blocks of 1 Users
    • Contract duration 3 to 36 months
    • Auto-renewal
    • See all pricing details
    Terms and conditions

Add-ons to enhance your plan

  • Available for some editions
    This add-on is available for:Cloud test, demo and development for SAP Sales and Service CloudCloud test, demo and development for SAP Sales Cloud and SAP Service Cloud

    Cloud test, demo and development for SAP Sales and Service Cloud, dynamic visit planning add-on

    This add-on enables unified visit planning, prioritization, and optimization by creating schedule-based or ad-hoc routes, targeting the right customers with the right activities at the right time.
    Show more
    • In blocks of 1 Entitlements Package
    • Contract duration 3 months
    • Auto-renewal
    • See all pricing details
    • In blocks of 1 Entitlements Package
    • Contract duration 3 months
    • Auto-renewal
    • See all pricing details
    Terms and conditions
  • Available for some editions
    This add-on is available for:Cloud test, demo and development for SAP Sales and Service CloudCloud test, demo and development for SAP Sales Cloud and SAP Service Cloud

    Cloud test, demo and development for SAP Sales and Service Cloud, intelligent sales add-on

    This add-on is a suite of intelligent modules that will provide account executives and sales managers insights on pipeline and forecasting, as well as guiding them through the sales cycle.
    Show more
    • In blocks of 1 Entitlements Package
    • Contract duration 3 months
    • Auto-renewal
    • See all pricing details
    • In blocks of 1 Entitlements Package
    • Contract duration 3 months
    • Auto-renewal
    • See all pricing details
    Terms and conditions
  • Available for some editions
    This add-on is available for:Cloud test, demo and development for SAP Sales and Service CloudCloud test, demo and development for SAP Sales Cloud and SAP Service Cloud

    Cloud test, demo and development for SAP Sales and Service Cloud, service agent console

    This add-on offers a unified agent workspace with real-time inquiry handling, instant customer ID, AI recommendations, and a full view of customer history for efficient service across all channels.
    Show more
    • In blocks of 1 Entitlements Package
    • Contract duration 3 months
    • Auto-renewal
    • See all pricing details
    • In blocks of 1 Entitlements Package
    • Contract duration 3 months
    • Auto-renewal
    • See all pricing details
    Terms and conditions
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