Features of SAP Service Cloud
Intelligent Service
With artificial intelligence (AI) embedded in customer service, you can increase productivity, cut costs, and improve customer satisfaction.
Customer Service Agility
By staying agile in changing situations, you can quickly adjust your customer service when needed.
Connected Enterprise
Breaking down system silos and activating your entire enterprise can help you speed up issue resolution and deliver on your brand promise.
Omnichannel Service
By providing fast, reliable, and personalized service across channels, you can
increase customer satisfaction and keep them coming back for more.
Agent Experience
With fast access to the right information and insights, your service teams are well-positioned to increase first-contact resolution rates and boost customer satisfaction.
Case Designer and Case Management
The right tools, information, and support can help your agents resolve customer service issues quickly and effectively to build relationships that last.
SAP Service Cloud Version 2, utilities add-on
Enhance your customer service processes with an end-to-end solution tailored to the utilities industry
Exceed customer expectations with swifter service
Improve service efficiency, accelerate time to resolution, and increase resilience with
modern, scalable, cloud-native customer service software that connects to back-end and utilities-specific processes from SAP solutions.
Explore the latest release highlights and product road map
Release highlights
Find out about changes and updates in the latest release of SAP Service Cloud.
Product road map
View the SAP Service Cloud product road map and explore planned innovations and future features and functionality.