Identify‚ extract‚ and organize relevant data from business-related content.
Contact center agents can leverage this feature to automatically identify and extract relevant ID patterns (e.g., product IDs, serial numbers) from documents like emails, converting unstructured text into structured data for support processes. The feature automatically extracts entity IDs and identify customer issues and complaints details. It also helps provide more personalized assistance to the customers and correct identification of case details that results in faster resolution of customer queries.
Overview
Automated Entity Linking
Reduce the time spent on manually finding, identifying and linking entity references
Faster Case Resolution
Process and resolve cases faster, improving efficiency without manual intervention
Enhanced Customer Satisfaction
Higher customer satisfaction
Details
Solution type
AI Feature
Compatibility
Works with
SAP Service Cloud
Plans and pricing
Choose a base plan
SAP Service Cloud Version 2, Entity Extraction
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
Technical Information
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Product documentation
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Installation and setup
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Integration
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Resources
Initial Setup - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
Business Value 3-Pager
Product - Community
Product - Security
Product - Basic Trial