Detect duplicate accounts automatically.
Service agents can leverage the feature that performs a check, comparing the configured fields with the list of existing accounts within the system. As an administrator, they can configure the duplicate check for accounts.Once configured, any new account that is created is checked against the configured fields and the result displays a list of the existing accounts with a confidence score, which enables service agents to take a decision whether or not to proceed with the account creation.
Overview
Data Accuracy via Deduplication
Prevent from creating more duplicate records, improving data accuracy
Cleaner Database for Service
Ensure a cleaner database for operations and service requests
Duplicate Service Detection
60% reduction in time in detecting potential duplicate service orders by Service FTEs
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP Service Cloud Version 2, Duplicate Detection
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
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Resources
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