View trending topics from cases.
Analyze keywords from case descriptions and groups cases based on labels assigned to a model. A label is a topic which acts as a heading for a list of similar keywords.
Overview
Productivity for Support Agents
Improve agent productivity
Faster Case Resolution for Agents
Empower agents to solve cases faster
Service Efficiency & Satisfaction Increase
Increase service efficiency and improve customer satisfaction
Details
Solution type
AI Feature
Plans and pricing
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Technical Information
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Technical details
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Resources
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Product Tour
SAP Service Cloud Version 2, Case Topic Analyzer
SAP Service Cloud Version 2, Case Topic Analyzer Demo