Identify sentiment from emails.

The feature includes the sentiment output field that determines if the vocabulary used in the survey, is positive or negative and the degree of positivity or negativity. The sentiment value from surveys indicates the overall emotion. The magnitude of sentiment indicates how much emotional content is present within the email, and is often proportional to the length of the text. The natural language algorithm differentiates between positive and negative emotion in surveys, but doesn't identify specific positive and negative emotions. For example, angry and sad are both negative emotions. However, the sentiment classification only indicates that the text is negative, not sad, or angry.

Overview

Sales Deal Closure Aid

Help sales teams to close deals faster

Deal Win Rate Improvement

Increase win rates in deals

Sales Pipeline Enhancement

Improve the sales pipeline

Details

Solution type

AI Feature

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but does't require them.

SAP Sales Cloud

Plans and pricing

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SAP Sales Cloud Version 2, NLP Classification

  • Details:

    • AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
  • Payment methods:

    • Click on “Activate with AI Units” to enable this AI Feature.
  • Contract duration available upon request
  • Details:

    • AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
  • Payment methods:

    • Click on “Activate with AI Units” to enable this AI Feature.

Technical Information

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