Streamlining Utility Operations for Improved Customer Service
Preconfigured industry platform with extensive functionalities and a scalable system landscape that is pre-integrated with SAP Cloud for Customer. The platform will help you reduce cost to serve and streamline customer service operations for meaningful customer relationships.
Overview
Deliver the next generation of digital self-service
Allow customers to raise and manage service requests, empower them to connect 24x7, and notify them across digital channels to deliver the best breed of customer service enabled by digital self-service platforms.
Streamline utility operations
Improve the customer service agent experience and remove operational inefficiencies to reduce costs and improve response times. Empower agents with the right information and visibility to resolve customer queries.
Lower the turnaround time of customer calls
Empower customer service representatives with a 360-degree view of your customers and help them provide superior service with AI-powered behavioral insights, reducing the turnaround time.
Details
Solution type
Extensions and Add-ons
Industry
Retail, Oil, Gas, and Energy, Utilities, Public Sector
Compatibility
Works with
Features
Deliver Unified Agent Experience
Enable a single point of contact with a 360-degree customer view. Empower the customer service agent with the right information to provide superior customer service. Ease of adoption and frictionless integrations with other customer applications.
Hassle-Free Service and Experience for Customers
Allow customers to raise requests from channels such as IVR, text, chatbot, native app, web portal, and social media. Empower them to manage and track status in real-time.
Streamline Customer Service Operations
Streamlined case management and real-time status tracking to allow agents to take action per customer requests and connect with field workers to resolve queries.
Plans and pricing
Private Offer
Price tailored to customer specific requirements.
Price upon requestPrice tailored to customer specific requirements.
Sample Package
Priced per user per month. Contact Smart Energy Water for more details.
Includes 1 Month Per MonthUSD 24.99- USD per Month
- Minimum contract 1 month
Priced per user per month. Contact Smart Energy Water for more details.
Includes 1 Month
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Retail, Oil, Gas, and Energy, Utilities, Public Sector |
| Works with |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Operations |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
ISO 27001 (Information Security Management) This product meets the standards for information security management specified by ISO 27001. |
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
SmartCRM for Redefined Utility Operations and Improved Customer Service
SmartCRM Video Brief
Finding the Key to Digital Excellence- Connected customer & workforce experience
Publisher
Smart Energy Systems, Inc.
With our innovative and industry-leading cloud platforms, we aims to deliver the best digital customer experiences (CX) and mobile workforce experiences (WX), powered by AI, ML, and IoT analytics (IX) to the global energy, water and gas providers. We partner with utilities to deliver solutions that are easy to use, integrate seamlessly with utility systems, and help build a strong technology foundation that allows utilities to become future ready, by harnessing the power of digital technologies.
