Transform customer communication into SAP business processes
Transform emails, chats, business documents, and conversations into structured SAP business objects. A ready-to-use solution with Outlook integration combines AI-assisted document extraction, configurable validation, product matching, and human review to accelerate document-driven business processes. Seamlessly integrates with SAP S/4HANA, SAP Sales Cloud, and SAP Service Cloud while supporting an extensible architecture for future AI services.
Overview
Automate processing across communication channels
Capture requests from email, attachments, screenshots, WhatsApp, RCS, chat, and other messaging platforms. Automatically convert unstructured communication into structured SAP business objects to reduce manual effort and accelerate processing.
Accelerate response times and increase productivity
Generate SAP business objects directly from incoming customer communication. Reduce delays, improve data quality, and enable faster responses across sales and service processes.
Increase automation while maintaining control
Reduce manual effort by automating routine document processing while ensuring users review only business-critical cases. Configure human validation based on document types, confidence scores, or business rules to increase efficiency without compromising accuracy.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry
Compatibility
Works with
Features
Process messages from multiple channels
Support communication from Outlook, email, WhatsApp, RCS, Microsoft Teams, Telegram, and other messaging platforms in one unified workflow with AI-assisted processing.
Extract and validate business data with AI
Automatically extract customers, products, quantities, prices, reference numbers, and other business data. Validate AI results before creating structured SAP business objects.
Deploy a standalone solution with Outlook integration
Work directly from Outlook using the integrated add-in or the standalone web application. Review AI suggestions, edit extracted data, and trigger SAP processes without switching applications.
Plans and pricing
Teams Edition
Review AI extraction results in an intuitive workspace with confidence scores, highlighted fields, document comparison, manual corrections, approval, rejection, and reprocessing capabilities.
Review AI extraction results in an intuitive workspace with confidence scores, highlighted fields, document comparison, manual corrections, approval, rejection, and reprocessing capabilities.
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Cross-Industry |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs. |
Resources
Automating Quote Creation from Emails and Messages
Automating Ticket Creation Across Communication Channels
When to Automate Email and Message Processing in SAP
Publisher
Reply Deutschland SE
Syskoplan Reply helps organizations transform and automate business processes by combining deep SAP expertise with innovative solutions and AI-driven extensions. As a multiple award-winning SAP partner, we design, implement, and operate enterprise solutions that accelerate digital transformation across SAP landscapes.
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