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Powerful CRM and CX solutions for utilities

Our customer relationship management (CRM) and customer experience (CX) solutions help meet the needs of utilities customers.

Advising utilities customers on saving energy and going green

You can use data and AI to understand and engage customers digitally to meet their needs, reducing cost to serve and increasing non-commodity sales.

55

%

digital channel efficacy

55% of energy suppliers will improve the efficacy of their digital channels by investing in live chats by 2022.*

80

%

preparing for the future

80% of energy suppliers will deploy digital customer engagement solutions by 2026 to cater to millennials and Gen Z customers.*

40

%

marketing effectiveness

40% of energy suppliers will lift the core business logic from billing to customer data by 2024.*

Explore SAP Customer Experience for utilities

See how SAP Customer Experience solutions can help your utility business reduce cost to serve, grow revenue, and improve the customer experience.

Deliver a better utilities customer experience

Maximize customer engagement success with SAP Customer Experience solutions.

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Exceed customer expectations with faster service

Improve service efficiency and time-to-resolution with cloud-based customer service software that connects utilities-specific processes.

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Build a superior self-service experience for customers

Give your customers a connected and personalized experience that improves customer satisfaction and reduces your cost to serve by using SAP Self-Service Accelerator for Utilities by SEW.

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Generate loyalty and profits with personalized offers

Create personalized customer offers that reduce energy usage and build trust in a market increasingly defined by decentralization, deregulation, and decarbonization.

What our customers are saying

Learn how utility companies are generating revenue, enhancing profitability, and improving the customer experience.

Simplifying processes for a better customer experience

Find out how Welsh Water simplified processes and accelerated customer response times, leading to a reduced cost to serve.

Delivering a lifetime, people-centric experience

Consider how Mercury sets itself apart in an industry dominated by incentive programs by empowering its customer and employees.

Grow your utilities business with our customer experience solutions

Boost profitability with insights and intelligence

Accelerate issue resolution and increase profitability by connecting customer service operations across the value chain with the SAP Service Cloud solution.

Find more utilities solutions

Learn more about industry trends, challenges, and opportunities, and explore our full range of SAP solutions to meet all your business needs.

*Oct 2021 - IDC FutureScape - Doc # US47075621

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