Make every moment matter
Explore SAP Customer Experience for utilities
See how SAP Customer Experience solutions can help your utility business reduce cost to serve, grow revenue, and improve the customer experience.
Enable your service agents to handle self-service requests quickly and effectively.
Help contact center agents provide more personalized, knowledgeable, and efficient customer service.
Guide your service agents through a more streamlined customer move experience.
Let service agents create and monitor field service requests directly in a service solution.
Enable service agents to review the customer's complete financial picture.
Make it simple for your customers to review and pay their bills.
Enable your service agents handle self-service requests more smoothly.
Let customers report and monitor outages on any mobile device.
Provide your customers with the information they need during an emergency.
Allow customers to select their preferred language and privacy settings.
Enable customers to set bill, usage, or other thresholds that trigger alerts.
Give customers the access to review and compare their usage.
Empower customers to review and edit their personal information and settings.
Offer a more convenient and intuitive way for new customers to open an account.
Make it simple for your customers to shop, select, and pay.
Benefit from visual tools for low-code and no-code customizations
Combine products and services into appealing customer offers.
Give employees a powerful tool to centrally manage products and services.
Make simple and complex purchases easier for your customers through a guided selling framework.
Put your company’s best foot forward by creating a superior customer buying experience.
Deliver a better utilities customer experience
Maximize customer engagement success with SAP Customer Experience solutions.
Provide your customers with a more rewarding experience
Discover a step-by-step approach to transforming your service operations. With the SAP Service Cloud solution, you can achieve business priorities and capture new revenue streams through intelligent customer engagement and personalization.
Build a superior self-service experience for customers
Give your customers a connected and personalized experience that improves customer satisfaction and reduces your cost to serve by using SAP Self-Service Accelerator for Utilities by SEW.
Generate loyalty and profits with personalized offers
Create personalized customer offers that reduce energy usage and build trust in a market increasingly defined by decentralization, deregulation, and decarbonization.
What our customers are saying
Read how our utilities customers are generating revenue, enhancing profitability,
and improving their CX.
Simplifying processes for a better customer experience
Find out how Welsh Water simplified processes and accelerated customer response times, leading to a reduced cost to serve.
Delivering a lifetime, people-centric experience
Consider how Mercury sets itself apart in an industry dominated by incentive programs by empowering its customer and employees.
Find more utilities solutions
Learn more about industry trends, challenges, and opportunities, and explore our full range of SAP solutions to meet all your business needs.