Identify sentiment from emails.
The feature includes the sentiment output field that determines if the vocabulary used in the email from which a case is created, is positive or negative and the degree of positivity or negativity. The sentiment value from an email from which a case is created, indicates the overall emotion. The magnitude of sentiment indicates how much emotional content is present within the email, and is often proportional to the length of the text.
Overview
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Details
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AI Feature
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SAP Enterprise Service Management, NLP Classification
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
-
Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
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Resources
Initial Setup - SAP Help Portal
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Product - What's New
SAP Enterprise Service Management, NLP Classification
SAP Enterprise Service Management, NLP Classification Demo